NLC Our Style - V 1.0

APPEARANCE

RECEPTION DESK APPEARANCE Our Eagles are remarkable professionals who were specially selected for amazing qualities we value, such as: • Always being welcoming and friendly because they know walking into an unfamiliar place is best met with a smile. • Being professionally dressed because they recognize that what they wear is a representation of NLC. • Keeping the lobby area impeccably clean, organized, uncluttered, and warm. • Being polite and solution-oriented even when a customer is frustrated or angry.

When you buy a couch, you can look at it and sit in it before you buy. Not so with education. Research has confirmed that the appearance of a school is a major quality indicator for a potential student or customer. They can’t “sit in it” until after they enroll. For this reason, our campuses (inside and out) are kept spotless to represent the high quality of education delivered by NLC. Everyone participates in campus cleanliness. If you see a wrapper or paper on the ground, please dispose of it, and pat our janitorial staff on the back for a job well done. CAMPUS APPEARANCE

81 NORTHWEST LINEMAN COLLEGE