Ex-Guard 2018 Q2 Newletter

Today, the company thrives from the leadership of Slotegraaf Jr. and chief financial officer Steve Brenton, the son of former vice president Boyd Brenton as they continue lifting the company towards greater heights with the help of over 300 employees across seven locations. In 2016, Vision Truck Group was named Dealer of the Year by Mack Trucks. “Vision Truck Group exemplifies the kind of organization customers are drawn to, and for good reason,” said Jonathan Randall, senior vice president of sales for Mack Trucks North America. “The service, support, and dedication they provide keeps their customers on the road and earning, and Mack Trucks is proud to be their partner.” Our Vision Our priority is always the customers. It may sound cliché and every organization may say it but Vision Truck Group truly goes above and beyond in highlighting the importance of the customer. This can be seen through every department’s hard work and dedication. For example, did you know that Vision Truck Group was the first in putting the Uptime Center Process into motion? The main purpose of the development of Uptime Centers was to reduce wait times because technicians began noticing that trucks with short repairs would often get stuck behind those with more timely repairs and that the concept of “first come, first serve” wasn’t working so well. “This idea was pioneered by Vision Truck Group Mississauga in 2013, and then the process was refined, developed and implemented by Mack and Volvo North America,” said Travis Brown, Vision Truck Group Director of Service Operations. “We started a process and once Mack and Volvo heard about its success, they took the reins and now there are over 110 Uptime Centers across North America.”

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