Dental Health 2016 Catalog

TERMS & CONDITIONS

Service & Repair… Dental Health Products, Inc.’s on-site service and repair is available for you when you need it most. Our technical service consultants are reli- able and manufacturer-trained. Take advantage of our annual preventive maintenance program designed to keep your practice running at peak efficiency. DHPI offers new equipment installation as well as old equip- ment teardown and disposal. All service is backed by DHPI and complete warranties. Our Service Dispatchers are available during normal business hours. To schedule a Service Technician visit for your office, please call your local Dental Health Products, Inc. branch office. After-hours service is available in selected areas. Shipping & Handling… All orders within the continental U.S. are subject to a handling charge. A fuel surcharge may apply to all orders. Bulk items and liquids may incur additional freight charges. Expedited freight is available at an additional cost. Check with your Account Manager for more information. Hazardous Materials… The hazardous materials symbol is used to identify products classified as hazardous by the Department of Transportation (DOT). All hazardous materials are subject to a hazardous materials surcharge. This charge will be added to your invoice or credit card transaction. DOT regulations prohibit the shipment of hazardous materials by air freight. We apologize in advance for any inconvenience this may cause. Returns… Need to return an item for credit or exchange? • Call our Customer Service Department within 30 days of the invoice date for a RMA number. • Please note, returns past 30 days from invoice date are subject to a restocking charge. • Only items listed on the RMA form will be processed for credit. If additional items are added, a restocking fee will be applied. • We will provide a return label and return instructions via email, fax or postal mail. • Enclose a copy of the original invoice, the reason for the return, along with the item being returned. • The customer is responsible for all freight; shipping charges will apply on all returns. • For your own protection, we suggest you insure the package for the full value of the item being returned. Should the items be lost or damaged in transit, carriers require you to file a claim directly with them. • Items must be returned in unmarked, unopened, and original sealed packages making certain the item being returned is in resalable condition. Exceptions… The following items are NOT returnable under any circumstance: • Opened handpieces, small equipment, large equipment, their accessories, and custom-ordered equipment. NOTE: Before opening a sealed item, please examine the label to determine you have received the correct item ordered. These items will be replaced according to the manufacturer’s warranty as directed by federal regulations. • Special ordered items for products we do not ordinarily stock. • Personalized, customized, imprinted items or government-regulated items. • Opened computer hardware and software. • Hazardous items.

• Short dated or expired product. • Discontinued merchandise. • Items marked as non-returnable. • Items that cannot be returned to the manufacturer. • For X-ray film you believe to be defective, please call the manufacturer’s help line directly. Defective X-ray film cannot be returned to Dental Health Products, Inc. • Certain Health-Tec ® items such as bulk items, alloy, or imprinted product. Please see our Health-Tec ® Brand Products Guarantee below for more information. Claims for shortages or errors in shipments MUST be reported within 48 hours of receipt of delivery. NO claim for shortages will be allowed after 48 hours of receipt of delivery. We will only grant full credit on items we can return to the manufacturer for full credit or are in resalable condition. Re-stocking fees and other restrictions may apply. We reserve the right to refuse any unauthorized returns following inspection. Please call our Customer Service Department for more details. Health-Tec ® Guarantee… We stand behind our DHPI private label Health-Tec ® Brand Products by offering you a 100% satisfaction guarantee. If you have tried a Health-Tec ® Brand Product and it is defective or doesn’t perform up to your expecta- tions we will provide a credit, refund or exchange. It’s your choice. Please call our Customer Service Department toll-free, 800-626-2163, to explain the reason for the return and to receive proper return authorization. We have a few simple conditions that apply: • Product(s) can only be returned within 60 days of the invoice date with the exception of handpieces which must be returned within 30 days of the invoice date. • Discontinued merchandise. • Opened products must be returned in their original, unmarked packaging. • Hazardous, personalized, or special ordered items are not return able under any circumstance. • DHPI will assume responsibility for any common-carrier ground shipping or restocking changes that may apply. • Your account will be credited, a refund issued or an exchange made once the return has been received, inspected and approved for final return by DHPI. Our Health-Tec ® Guarantee makes ordering virtually risk-free. So call today and speak with a qualified DHPI sales consultant about how our Health-Tec ® Brand Products can make a difference in the profitability of your practice! Regulatory Requirements… Local regulatory requirements may apply to use or installation of certain products. Be sure to understand and comply with any such requirements prior to purchase, use or installation of products. Any “transfers of value” made to you by Dental Health Products, Inc. or other distributors or manu- facturers of dental care products may need to be reported to the Center for Medicare & Medicaid Services (CMS). This information will then be posted by CMS on a public web site. Important Notice… We reserve the right to modify or change our Customer Service Policy or the Terms and Conditions at any time for any reason without notice. As a service to our customers, we will post the most current Customer Service Policy and Terms and Conditions on our website. The website will super- sede any Customer Policy and Terms and Conditions found in this catalog.

TERMS & CONDITIONS

INDEX

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