UAE CMCT01 E-learning _ Insurance

LEARNING OUTLINE

Part A • Definition of Case Management • Purpose of the Standards of Case Management • Case Management Concepts • Guiding Principles of Case Management

• The Four (4) Standards of Case Management • The Five (5) Key Elements of Each Standard • The Two (2) Key Elements of the Self Assessment Framework • The Case Management Process • The Claims Management Process • Alignment of Claims Management to Case Management