SKY SERVICES - Handling and Aviation Fuel
THE SKY SERVICES GROUP
SKY SERVICES S.p.A.
Head Office via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39.081.552.2421 e-mail firstname.lastname@example.org
Certifications ENAC 137/2018
ENAC IT.ATO.0075 ENAC IT.145.0383 IT.CAMO.0187 Reg. CE 1998/2015
ISO 9001:2015 ISO 14001:2015
Ed. 1 rev. 7 - 07/10/2022
Own facilities, equipment and staff at each location
The main difference between SKY and the competition is that we offer the most expanded network for general aviation assistances in Italy with a large portfolio of services especially dedicated to private aviation. This means that Customers profit from an unmatched service level at fewer costs, because SKY does not use third parties to provide its services.
Clemente de Rosa MD and Founder
TABLE OF CONTENTS
01. ABOUT SKY ...................................................................................... 5 02. FBO ................................................................................................... 7 03. SKY CUISINE ................................................................................... 18 04. FUEL ................................................................................................ 20 05. GROUND SUPPORT, OCC, OVERFLIGHT & LANDING PERMITS ....... 22 06. ATO / COURSES / CONSULTANCY.................................................. 25 07. AIRCRAFT MANAGEMENT .............................................................. 33 08. MAINTENANCE ................................................................................ 35
SKY is a privately-owned company. We can take decisions quickly to adapt to market conditions and keep up with the demands of our customers. Since the company’s inception, we have always strived to ensure that our services are seen as a symbol for quality and reliability. Our modern facilities, our aircraft, our customer service excellence, our dynamism and meticulous attention to details have led to us becoming the most expanded network for general aviation service providers in Italy. With our FBOs located in the main Italian cities (Milan area, Venice, Verona, Treviso, Rome, Naples, Salerno Amalfi Coast, Bari and Brindisi), ground support and permits at over 40 airports in Italy, fuel supply at 32 airports, catering supply,
credit facilities, private aircraft charter, maintenance, and over 20 years of experience in the general aviation sector, Sky Services is the most expanded Italian network in this field and the all in one solution for your flights to Italy. We are dedicated to offering our customers cutting-edge organization, as well as high-tech systems and unmatched services in the general aviation handling business. To assure the highest service level possible, Sky Services’ locations are subject to regular thorough internal auditing and are being monitored by independent Quality Consultants. This allows a constant quality control of the services provided.
Take advantage of our network of premier FBOs and supervision located throughout Italy. With the support of our Head Office, which centrally han dles all commercial, accounting, quality control and human resources, SKY is capable of offering a cohesive and consistent array of the highest quality services enjoyed by many regular clients, and we would like to welcome you as one of
them. Let our SKY Network synchronize your travel experience in Italy with a single reference point for everything you might need, from ramp services for your aircraft to personal administrative and business assistance. Our expertly trained staff will ensure that you experience the same reliable treatment at each of our locations, from North to South.
A company is built on its people and that is why we believe that people and their professionalism represent the real value of our company. This is also the reason why we have made substantial in vestments in the training of our multi-language
staff. Thanks to the experience acquired over the years, we have created several internal training courses which cover every aspect of the handling process, ranging from Customer Service to Ramp Service.
Our staff provides high quality, safe and secure handling services for any type of aircraft, thanks to specific, rigorous and individual training pro grams and to its top-notch ramp equipment specified for general aviation aircraft. Our highest priority is to guarantee safety and security for your aircraft. That's why all ramp operations are super vised and executed by our thoroughly trained
staff. Our staff members will assist you with the organization of landing permits, PPR, administra tion and airport slots. Our capable ramp staff will then provide your aircraft with follow me, mar shalling, push-back, deicing, cleaning, refueling, GPU, wing walking, technical assistance, lavatory, water servicing and aircraft security.
In our comfortable and modern lounges, crew members can relax while navigating on the inter net and enjoying a coffee, or focusing on planning their next flight. The facilities offer snooze rooms, briefing rooms, satellite TV, showers, wireless con nection, free internet connection and weather in
formation service. Thanks to our staff members, who know the territory, crews have the possibility to profit from our suggestions on sightseeing spots, history of the area, local events as well as detailed indications on how to reach our facilities.
At each location, our staff offers a warm welcome to its customers thanks to specific conicerge training and to the superb facilities provided with the most modern comforts. We have always considered com fort, safety and privacy as “musts” that have to be offered and guaranteed to our customers. Car valet service, baggage handling, porter service, customs and immigration assistance, security, VIP service, meeting rooms, dedicated VIP lounges, international cuisine, all services available at each location. PETS Also a passenger’s best friend needs to receive careful attention. Our staff is ready to welcome all furry travel companions and to make their stay in our VIP lounges, as comfortable as possible.
a particular attention to our 4-legged friends
MEET & GREET We offer Meet & Greet service at all Italian airports upon arrival, departure or when in transit. This service ensures an effortless and hassle-free experience for our VIP guests: an experienced agent of our hospitality team will guide you through the airport, help and assist with any re quests and ensure your arrival, transit or depar ture is as comfortable as your flight.
Luxury speed boats depart from the private VIP dock in front of our FBO to the most enchanting hotels in Venice
Sky Services has preferred rates at every location it provides services at. It offers a wide selection of hotels close to the airport or in the city center. The hotels have been selected in the view to meet crew needs and getting the best available prices.
In Venice, luxury speed boats will take our customers to their final destination: being it a hotel located on the canals or directly into the center of Venice. The private boats depart from the VIP dock which is conveniently located just a few steps away from our FBO via an access dedicated to our passengers only.
Discover the beauties
of the Mediterranean
Charter flight, limo, car rental, helicopter, charter, yacht transfers or even seaplane transfers: we ac commodate any request of transfers with the aim of meeting our customers’ high standards, from car rental, limo service to helicopter, private jets and yacht chartering service. VIP TRANSPORTATION Yacht Arrangements • Elegant yachts • M/Y BOOMERANG II and RESILIENCE • VIP service • Fast connections to/from airport/harbor • Transfers to the islands and boat cruises in the Mediterranean
Aerotaxi and Helitaxi Service • Selected providers • VIP transport • Fast connections all over Italy
Seaplane Service Fast transfers to the Gulf islands in Naples or to your M/Y. Departing from Naples Capodichino airport. For more information please contact: email: email@example.com ph +39 393 0194940
One card accepted worldwide
In partnership with Avcard, Sky Services offers its SKY Card dedicated to the business aviation sec tor. The card enables to pay, simply and securely, for the general aviation services received at over 7600 locations around the world, in 190 countries that include virtually every important airport des tination. This credit card covers the services pro
and many more. SKY Card does not charge for annual fees and offers VAT compliance and exemption support. When used the right way, it gives benefits such as discounts and rewards.
vided on the ground such as: • Apt taxes • Flight Planning • Fuel • Handling • Maintenance
To apply for the card it is necessary to complete the “Become a Customer” form and send it by e-mail to firstname.lastname@example.org
• Catering through SKY CUISINE
Milan Malpensa LIMC/MXP
Rome Ciampino LIRA/CIA
ph. +39 02.5858.3584 ops +39 338.7741.795 e-mail email@example.com freq. 131.900 Mhz
ph. +39 06.7934.0051 ops +39 333.4728.912 e-mail firstname.lastname@example.org freq. 131.900 Mhz Naples Capodichino LIRN/NAP ph. +39 081.2311.048 ops +39 338.7735.768 e-mail email@example.com freq. 131.900 Mhz Salerno Amalfi Coast LIRI/QSR ph. +39 081.2311.048 ops +39 338.7735.768 e-mail firstname.lastname@example.org freq. 131.900 Mhz
Milan Linate LIML/LIN
ph. +39 02.7020.8179 ops +39 333.4799.398 e-mail email@example.com freq. 131.900 Mhz
Milan Bresso LIMB
ph. +39 02.6143.245 fax +39 02.6100.106 ops +39 335.8709.033 e-mail firstname.lastname@example.org
Treviso Canova LIPH/TSF
Bari Palese LIBD/BRI
ph. +39 041.8627.070 ops +39 393.0187.778 e-mail email@example.com freq. 131.900 Mhz
ph +39 080.5311.719 ops +39 366.7214.138 e-mail firstname.lastname@example.org freq. 131.900 Mhz
Venice Tessera LIPZ/VCE
Brindisi Casale LIBR/BDS
ph. +39 041.8627.070 ops +39 331.4895.449 e-mail email@example.com freq. 131.900 Mhz
ph +39 0831.4133.13 ops +39 377.7078.200 e-mail firstname.lastname@example.org freq. 131.900 Mhz
Verona Villafranca LIPX/VRN
ph. +39 045.8600.870 ops +39 393.0135.673 e-mail email@example.com freq. 131.900 Mhz
Own facilities, staff and equipment at each FBO
03 Catering Deluxe
In-flight catering is an important part of the flight ex perience. This is the reason why at all locations, we strive to provide exquisite catering menus through our own brand SKY Cuisine. Developed to offer an unrivalled VVIP catering service to clients, SKY CUI SINE proposes a wide range of bespoke menus to suit the client’s individual tastes, fromMediterranean to International cuisine, respecting customers' di etary and intolerance specifications (gluten free, vegan, vegetarian etc). All meals are prepared fresh with selected high-quality ingredients cooked ac cording to the Food Safety Policy and HACCP prin
ciples to grant their safeness. Periodical controls are performed by our Security Department and by our external qualified auditors on food hygiene to ensure high level standards. SKY CUISINE has been certi fied by ENAC for the delivery on board. The pres ence of our staff on the airside ensures a prompt intervention in case of any last minute additional re quest. All meals are delivered in a personalized ele gant packaging that adheres to aircraft and their space restrictions. Value added services like flower arrangements, laundry, linen, dish washing, interna tional magazines and newspapers are also available.
SKY CUISINE Contacts
SKY CUISINE available at:
LIML Milan Linate LIMC Milan Malpensa LIPX Verona Villafranca LIPZ Venice Tessera LIPH Treviso Canova LIRA Rome Ciampino LIRN Naples Capodichino LIRI Salerno Amalfi Coast LIBD Bari Palese LIBR Brindisi Casale
SKY Cuisine is certified by ENAC for the supply and the on board delivery of catering
SKY SERVICES S.p.A. Head Office - Catering Department
via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39 081.552.2421 - fax +39 081.551.3439 e-mail firstname.lastname@example.org - www.skyservices.it
FUEL / JET A1 Service and VAT Exemption
We provide our customers with Jet A1 fuel to competitive prices and all the related services es pecially dedicated to general aviation. Our staff, directly co-ordinates and supervises the refueling operations in order to grant a smooth service and to avoid delays.
In co-operation with our tax consultants, we also offer VAT exemption on fuel and on catering sup plies. We are an official retailer of World Fuel Ser vices, ENI and Air Total in Italy.
FUEL SERVICE available at
• LIBD/BRI • LIBP/PSR • LIBR/BDS • LICA/SUF • LICC/CTA • LICJ/PMO • LICR/REG • LICT/TPS • LIEA/AHO • LIEE/CAG • LIEO/OLB
• LIMC/MXP • LIME/BGY • LIMF/TRN • LIMJ/GOA • LIML/LIN • LIMP/PMF • LIPB/BZO • LIPH/TSF • LIPO/VBS • LIPQ/TRS • LIPR/RMI
• LIPX/VRN • LIPY/AOI • LIPZ/VCE • LIRA/CIA • LIRF/FCO • LIRN/NAP • LIRP/PSA • LIRQ/FLR • LIRS/GRS • LIRZ/PEG
SKY SERVICES S.p.A. Head Office - Fuel Department
via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39 081.552.2421 - fax +39 081.551.3439 e-mail email@example.com - www.skyservices.it
GROUND SUPPORT, OCC, OVERFLIGHT & LANDING PERMITS 05
In response to increasing customer demands, we have further expanded our services by providing ground support, OCC, Overflight & Landing Per mits and airport slots at all Italian airports. Given our extensive presence throughout the country, we can assist you wherever you need to fly to in Italy and provide you with one of our locally based SKY agents.
• Airport information • OCC (Operational Control Center)
• Charter/ambulance permits • Overflight & landing permits • Flight notification / PPR / slot coordination • Handling & airport clearance • Movement messages • Meet & greet services • Customs/immigration • Liaison with local airport authorities • Station administration • Security service • Fuel • Locally based SKY agents • Travel coordination
• Transport arrangements • Catering arrangements • HOTAC arrangements • Entertainment reservations • Credit facilities
GROUND SUPPORT, OCC, OVERFLIGHT & LANDING PERMITS Contacts
GROUND SUPPORT, OCC & PERMITS available at
• LIBC/CRV • LIBD/BRI • LIBF/FOG • LIBG/TAR • LIBP/PSR • LIBR/BDS • LICA/SUF • LICB/CIY • LICC/CTA • LICD/LMP • LICG/PNL • LICJ/PMO • LICR/REG • LICT/TPS • LIEA/AHO
• LIEE/CAG • LIEO/OLB • LIMB • LIMC/MXP • LIME/BGY • LIMF/TRN • LIMG/ALL • LIMJ/GOA • LIML/LIN • LIMP/PMF • LIMW/AOT • LIMZ/CUF • LIPB/BZO • LIPE/BLQ • LIPH/TSF
• LIPK/FRL • LIPO/VBS • LIPQ/TRS • LIPR/RMI • LIPX/VRN • LIPY/AOI • LIPZ/VCE • LIRA/CIA • LIRF/FCO • LIRI/QSR • LIRN/NAP • LIRP/PSA • LIRS/GRS
SKY SERVICES S.p.A. Head Office - OCC, Ground Support & Permits Dpt. via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39 081.552.2421 ops +39 393.0194.940 - fax +39 081.551.3439 e-mail firstname.lastname@example.org - www.skyservices.it
* also FBO
ATO / COURSES / CONSULTANCY IT.ATO.0075
Approved Training Organization
EASA courses PPL Private Pilot License IR Instrument Rating Course
Sky Services’ aim is to train pilots in a highly pro fessional environment, using latest generation air craft, equipped with glass cockpit, and owned by the Academy. The Academy has bases at Milan Bresso (LIMB), Naples North - Capua (LIAU), Naples Capodichino (LIRN) and Brindisi Casale (LIBR) and offers its cadets the chance to fly into both local and inter national airports, and in particular to profit from the presence of the Sky Services network of FBOs in Italy. Lessons are conducted both in Italian and En glish so as to be accessible to Italian and interna tional cadets. Accommodation is available through SKY: cadets can take advantage of discounted hotel rates or selected apartments for longer stays. At the end of the courses, after having obtained the licenses, Sky Services Flight Academy is able to offer its most skillful cadets the chance to enter the world of private aviation with a stage at one of the several partner companies of SKY.
MEP Multi-Engine Piston Rating CPL Commercial Pilot License ATPL Airline Transport Pilot License (Integrated / Modular)
VFR Night Rating Advanced UPRT FI-FII-IRI-CRI REVALIDATION - RENEWAL License Conversion MCC Multi Crew Coordination JOC Jet Orientation Course C510 Base Training CPL-IR-ATPL Distance Learning GLASS COCKPIT TEA Test of English for Aviation
COURSES FOR GENERAL AVIATION
Thanks to its long-standing experience, Sky Services provides a large variety of training courses both for Ground Handling and for Aviation. Courses are also available as distance learning. The courses are offered to the following type of organizations operating in the aviation industry: • Handlers (FBO); • Continuous Airworthiness Management Organizations (CAMO);
• Approved Training Organizations (ATO); • Certified Aircraft Operators (AOC); • Catering suppliers.
The courses are focused on: • Ground handling • Security • Pilots training
Sky Services also offers:
• Risk assessments and economic damage estimates due to accidents; • Translations and development of technical manuals for equipment and processing.
• Legal consultancy in the aircraft industry; • Internal auditing activities on Safety Management Systems (SMS) and Quality/Compliance Management Monitoring (CMM); • Development and implementation of Safety Management Systems (SMS), Quality/Compliance Management Monitoring (CMM) and Crisis Management; • Development of Security Management Systems and their implementations for certified and recognized suppliers; • Technical descriptive reports for business start up declarations;
SIM TRAINING CENTER MCC / JOC ALSIM ALX, EASA FNPT II
With use of the medium Jet configuration - A320 MCC the ATO will extend the offer of courses to the MCC (Multi Crew Coordination) and JOC (Jet Orientation Course) in order to prepare students for arline assessments. The simulator has the following configurations: • generic SEP - C172 • generic SEP COMPLEX - PA28 • generic MEP - PA44 in analog and EFIS configurations and generic Medium Jet - A320. In this way, Sky Services ATO will provide its students an innovative and latest generation training in accordance with modern navigation standards (PBN). Furthermore, the simulator is
used for the transition of pilots from analog to glass cockpit. The use of the simulator in the training courses allows the student to experience flight situations in terms of failures and bad weather conditions not applicable during a real flight. All the courses provided by the ATO, PPL, CPL and IR will make use of the simulator.
ATO - FLIGHT ACADEMY Contacts
Milan Bresso ph. +39 02.6143.245 ops +39 335.8709.033 email email@example.com Bari Palese / Brindisi Casale ph. +39 0831.4133.13 ops +39 331.1983.960 email firstname.lastname@example.org
Naples North - Capua Naples Capodichino ph. +39 0823.9694.65 ops +39 338.7989.711 email email@example.com
* also FBO
SKY SERVICES S.p.A. Head Office
via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39 081.552.2421 - fax +39 081.551.3439
Latest generation aircraft, teachers’ high professionalism and passion for flying constitute the strength of our Academy
e-mail firstname.lastname@example.org www.skyservices-flightacademy.com Sky Services Flight Academy
AIRCRAFT MANAGEMENT 07 Thanks to our organization, OCC, AOC, CAMO, Maintenance, Pilot Training and FBO, we can offer to our customers the opportunity to save time and money. Our long-time experience allows us to as sist our clients from the purchase of the aircraft until the request for chartering of any type of jets. Our widespread network of general aviation ser vices, contributes to offer the advantage to re ceive assistance starting from the legal consul tancy, the Air Operator Certificate, the mainte nance and the handling up until chartering of aircraft. We satisfy all passenger’s needs, provid ing tailored assistance arranged exclusively by Sky Services, without turning to third parties. Sky Services represents the all in one solution for the management of aircraft.
The all in one solution for the management of aircraft
Our aim is to offer to our customers an all-round service. It is for this reason that we have further enlarged our portfolio of services by introducing our maintenance activity. Thanks to the certifica tion obtained by ENAC IT.145.0383 compliant with EASA Part 145, we are able to assist our customers and their aircraft. Our professional or
ganization and dedicated well-trained staff, is able to deliver reliable, quality service and cost effective maintenance support while at the same time maintain the highest levels of punctuality and safety. Another value added service is the avail ability of hangars in Genova / LIMJ, Milan Bresso / LIMB, Brindisi / LIBR, Capua / LIAU.
Thanks to our capable technicians, we are able to offer full maintenance services to our customers:
• base maintenance • line maintenance • AOG 24/7 • components maintenance • interiors refurbishment • any kind of engineering support
SKY SERVICES SpA Aeroporto Milano Bresso Viale Antonio Gramsci 2 20091 Bresso (MI) ph. +39 377 7023880
SKY SERVICES SpA Aeroporto di Genova Via Pionieri e Aviatori d’Italia 1 16154 Genova GE ph. +39 377 7023880
SKY SERVICES SpA Aeroporto Oreste Salomone
Via Aeroporto 81043 Capua ph. +39 338 7989711
IT.CAMO.0187 BA.MG.R.0019/1 IT.AOC.0187
REG. CE 1998/2015 IT.FBO.137/2018 IT.ATO.0075 IT.145.0383 BA.145.R.0044/1
UNI EN ISO 9001:2015 UNI EN ISO 14001:2015
For further information about our services visit our website www.skyservices.it
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