Vivint Welcome Kit

Background Check Results, Disputes and Questions Procedures

Can agents request a copy of their background check from DSI ? Yes - By the disclosure agreement within our background check consent form that each agent signs they are allowed to request a copy of their background check from DSI within a reasonable period of time after the background check is completed. Any background checks older than 1 year would not be released to agents as this is outside the reasonable period of time and is then considered expired by our background check company. How does an agent request a copy of their background check results? Agents can submit a written request for a copy of their background check directly to LeAnna at leanna.herndon@dsisystemsinc.com . This request must include wording similar in nature to “I first and last name am requesting a copy of my completed background check ran by DSI. Please have a copy emailed to me at agents email address . This request must contain a physical signature. We will not accept electronic signatures for these requests. Please note that we can only release background checks directly to the agent that they are in regards to; we cannot copy anyone else on the email or release the background check to anyone else even if the agent requests we do so. – Once the agent receives the copy of their background check they can provide a copy to anyone they fell the need to as it is theirs at that time. Can an agent submit a testimonial in regards to a charge for further consideration and possible approval of their background check? Yes - If an agent feels that, there is an explanation for a charge on their background check that they would like be considered they can submit that in writing to LeAnna at leanna.herndon@dsisystemsinc.com . The explanation needs to include the charge, the situation surrounding the charge, any reform that resulted from the charge that the agent has completed to try to better themselves or their lives. Any additional information they believe is relevant to their situation. LeAnna will review the charge with the explanation at that time and determine if we are able to pass the background check at that time. Please note that submission of a testimonial does not guarantee that their background check will pass. What should an agent do if they believe that a charge showing on their background check does not belong to them? Submit their middle name – if the agent provides their middle name it can be compared to those on the charges to try to determine if the charge is actually the agents or not Submit a Photo ID - If an agent believes that a charge on their background check does not belong to them they should submit a copy of their photo ID to LeAnna at leanna.herndon@dsisystemsinc.com o We can submit this to our background check company and they will then review deeper into the charge to determine based on items such as photos to determine if the charge was indeed the agent in questions. Submit any other proof to LeAnna at leanna.herndon@dsisystemsinc.com that a charge was determined to not be the agents or was dismissed. – This can include legal or police documents showing they have disputed this before and it was determined to not be the agent in question.