Vivint Welcome Kit

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VIVINT CALL CENTER

BEST PRACTICES

• Always make a Vivint pitch to the consumer, building value in the Vivint product, prior to calling in with the consumer.

• Never give the phone number to the consumer and have them call in by themselves.

• Always stay on the line with the consumer and Vivint for two reasons:

• Shows the consumer you are committed.

• Allows you to hear the way Vivint presents and positions their product which will allow you to present and position Vivint better in your next sale. • Make sure you have your DSI Dealer Number when you call in - never call in without the correct number. This is how dealers are matched up with their sales.

• Make sure to always call in to DSl's special number

(TFN) 1-877-852-2170

• Always make sure to ask for the Opportunity Number. This is the most important number at Vivint. This number stays with the consumer all the way through the process and allows you to make sure you are paid correctly.

800-888-8876 www.dsisystemsinc.com