Vivint Welcome Kit

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VIVINT CALL CENTER

ORDER FOLLOWUP

• Create a habit of making sure that the consumer confirms the installation appointment. Vivint calls the consumer a day before to confirm an appointment. If the consumer does not answer, they send a text. In many cases, the customer does not respond.

BEST PRACTICE

• Retailers should call the transaction team and verify if the orders have been confirmed for that day. You will be surprised how many sales they would save by staying proactive.

TRANSACTION TEAM: (855) 273-8527

800-888-8876 www.dsisystemsinc.com