2071 Booklet_AW (2)

THE ART OF GIVING & RECEIVING FEEDBACK

1. THE BASICS OF FEEDBACK ......................................................................................... 03 Why should you read this booklet? What is feedback and why do we need to give it? How does it work? What types of feedback are there? When and when not to give feedback 2. HOWTO GIVE FEEDBACK CORRECTLY .............................................. 12 3. HOWTO RECEIVE FEEDBACK ................................................................................. 17 4. HOWTO START THE CONVERSATION ................................................ 18 5. THE BEST MEDIUMS FOR FEEDBACK ................................................... 19 6. HOWTO GIVE UPWARDS FEEDBACK .................................................... 20 7. SUMMARY .......................................................................................................................................................... 21

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