2018 Best Practices Study

49.9%

44.1%

38.3%

28.4%

20.9%

15.6%

12.4%

10.1%

8.6%

5.9%

5.5%

2.6%

< $1.25M

$1.25M-$2.5M $2.5M-$5.0M $5.0M-$10.0M $10.0M-$25.0M

> $25.0M

P&C

L/H/F

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

Breakdown by line for top P&C carriers: Personal

64.7% 26.6%

47.0% 34.9% 18.1%

43.7% 23.7% 32.6%

34.9% 19.9% 45.3%

27.1% 13.2% 59.7%

14.9%

Small Commercial

9.2%

Mid/Large Commercial

8.6%

75.9%

Breakdown by line for top 3 P&C carriers: Personal

60.9% 31.1%

45.7% 37.7% 16.6%

42.6% 23.4% 34.0%

35.1% 17.8% 47.0%

25.0% 15.7% 59.3%

14.2%

Small Commercial

9.3%

Mid/Large Commercial

8.0%

76.5%

Service Center Usage: % by Line of Business Commercial Lines Commission Personal Lines Commission

2.9% 8.8%

4.9%

0.6%

1.1%

1.2%

0.5%

60.9%

20.9%

29.2%

20.3%

23.4%

 78