Morrisville Public Transportation Study

Methods & Models of Service Delivery

Organization Under the turnkey structure, the Town continues to provide oversight and must establish a contracts administrator to oversee the contract with existing providers. Under the complete turnkey, the Town also remains responsible for accounting, planning, and scheduling functions. All other positions are employees of the third-party contractor. Turnkey contracts can also be implemented as a partial turnkey. In these instances, the Town may choose to retain additional positions, such as the General Manager position.

Oversight Group

Oversight

General Manager

Contract Administrator

Administration

Operators

Mechanic

Planner/Scheduler

Dispatcher

Customer Service Representative

Accountant

Frontline Service

Town employee Contract employee

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