Morrisville Public Transportation Study

Methods & Models of Service Delivery

Organization Under the TNC contract structure, the Town continues to provide oversight and must establish a contracts administrator to oversee the contract with the TNC. The Town also remains responsible for accounting and customer service functions. Since the service delivery model utilizes the existing TNC structure and application, only operators are provided by the TNC. Other positions are not required.

Oversight Group

Oversight

General Manager

Contract Administrator

Administration

Operators

Mechanic

Planner/Scheduler

Accountant

Dispatcher

Customer Service Representative

Frontline Service

Town employee Contract employee Position not required

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