Senior Living Handbook 2018

VIII. RESIDENT RELATIONS

VALUES IN PRACTICE

Your behaviors represent the community. Therefore, they should align with our Company values. Following the values, it is important for you to always treat residents, families, visitors, and fellow team members with courtesy and respect. You must knock before entering a resident's room, or private area. Respect of residents' privacy is a right assured by the posted Resident’s Bill of Rights.

COURTESY

Visitors to the community should always be treated and greeted with kindness and respect. Offer to help visitors when greeting them. When a visitor asks a question, never leave them hanging; find someone else who can help them. Above all, be courteous!

CONFIDENTIAL INFORMATION

All information concerning our residents is strictly confidential and protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA is a federal law that established guidelines for protecting private personal health information. You are not permitted to disclose, copy or take from the community any information concerning the condition of a resident, doctor's orders, resident's care needs or resident's personal information. Questions from the residents or their relatives concerning information normally considered confidential must be directed to the Supervisor-in-Charge or the Resident Care Director. ELECTRONIC MONITORING OF RESIDENTS’ ROOMS AND COMMON AREAS HHHunt supports our residents’ right to live in a safe environment and their right to privacy. To satisfy each resident’s expectation of privacy in their own room and in common areas of our Community, we do not permit any electronic monitoring or

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