Senior Living Handbook 2018

PERSONAL PROPERTY OF RESIDENTS, VISITORS, & TEAM MEMBERS

If you find misplaced personal property of a resident, visitor or team member, you should immediately turn the property over to your supervisor. Only your immediate supervisor or the Executive Director may assume, even temporarily, the possession or control of residents' personal property, and then only for the purpose of putting it in a safe place and issuing a receipt. The Company will not assume responsibility for lost or stolen team member property that is brought to work.

FINANCIAL AFFAIRS OF RESIDENTS

Team members are not permitted to assist residents with their financial affairs. This prohibition applies to activities such as writing or cashing checks for residents. If a resident asks you to assist with any financial matters, you should kindly express your inability to do so and immediately notify your supervisor so that the Company can attend to any related needs of the resident.

GRATUITIES

Team members are paid to give efficient and friendly service. You may not solicit or accept directly or indirectly any gift, gratuity, money, or loan of any kind from residents, their families, relatives, or friends. Please graciously decline any gift or gratuity for any service performed as part of your duties at the community.

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