CAPGEMINI_REGISTRATION_DOCUMENT_2017

PRESENTATION OF THE GROUP AND{ITS{ACTIVITIES

1.5 Excellent performance in{2017

Thought leadership 1.5.6 Capgemini produces numerous reports and thematic studies every year to help our clients anticipate challenges, analyze market trends, and understand the impact of new technologies on their business. Our Digital transformation Institute notably focuses on the latest trends in innovation, disruption, and digital transformation. Below is a selection of key reports published in{2017. The full text version of these reports, along with all other Group publications, can be found at www.capgemini.com/research . Digital Manufacturing Smart Factories: How Manufacturers Can Realize the{Potential of Digital Industrial Revolution Smart factories utilizing digital technologies like IoT, Big Data analytics, artificial intelligence, advanced robotics, 3D{printing and cloud computing will transform the manufacturing landscape and could add $500{billion to $1.5{trillion in value added to the global economy in five{years. Making the Digital Connection: Why Physical Retail Stores Need a Reboot Our global survey—spanning 6,000{consumers and 500{retailers—found that one-third of consumers would rather clean dishes than visit a retail store! This report provides a strategic framework for retailers to ensure that both their digital and physical retail experiences match fast-changing consumer expectations. Loyalty Deciphered: How Emotions Drive Genuine Engagement This report examines how emotions play a far greater role in creating true brand loyalty than current approaches recognize. Building meaningful, deep-rooted loyalty means thinking less about points and rewards and more about driving emotional engagement. The Disconnected Customer: What Digital Customer Experience Leaders Teach Us About Reconnecting with{Customers Are you really listening to your customers? Findings from more than 600{executives and 3,000{consumers reveals a gap between how businesses and consumers perceive the quality of their customer experience. The Digital Utility Plant: Unlocking Value from{the{Digitization of Production Capgemini surveyed 200{senior executives in utility companies with annual revenues of more than $1{billion to learn about their digital plant initiatives to enhance efficiency and optimize production. Digital Customer Experience

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Cars Online{2017: Beyond the Car Why do car customers make choices, feel satisfaction, and come back again? What do they think about the promise of innovation—mobility services, connected car services, autonomous driving, cybersecurity, and electric cars? This report reveals how to win the trust—and business—of today’s informed consumer. World Insurance Report{2017 In its 10 th {edition, this report examines the emerging digital technologies and business models under consideration by many insurers constrained by budget but seeking to keep pace with today’s changing customer preferences. are{Embracing Voice Assistants Conversational commerce is an unparalleled opportunity for brands to build highly valuable and valued personal relationships with consumers and use this new-found intimacy to drive brand preference and affiliation. Commerce: Why Consumers Is company culture a roadblock or a catalyst for digital transformation? Does the big moment for an organization arrive when they have embraced the fact that the prerequisite to digital transformation isn’t a technical issue, but a cultural change? The Digital Talent Gap: Are Companies Doing Enough? This joint Capgemini and LinkedIn research shows that the digital gap is widening. More worrying, the talent gap is no longer just an HR issue, but an organization-wide phenomenon that affects all areas of a business. Artificial Intelligence: Where and How to Invest This study of nearly 1,000{organizations implementing artificial intelligence helps to shed light on the growth opportunities as well as counter fears that it will cause massive job losses. World Quality Report{2017 The World Quality Report is the only global report analyzing application quality and testing trends across multiple industries in 32{countries. This edition’s topics include agile & DevOps adoption, test excellence centers of the future, and the rise of smart test automation. Artificial intelligence and automation Talent and people The Digital Culture Challenge: Closing the{Employee-Leadership Gap

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REGISTRATION DOCUMENT 2017 — CAPGEMINI