neocube Operating and installation instructions - models P/C

2. General warranty conditions

General information This is a state-of-the-art, high-quality product. The materials used have been carefully selected and, along with our entire production process, remain under constant surveillance. Special expertise is requi- red to install or remove this product. Therefore, our products may only be installed and put into service by specialist companies in accordance with the relevant legal provisions. Warranty period The general warranty conditions apply within the European Union. The warranty period and scope of war- ranty are provided within the framework of these conditions in addition to the statutory warranty period which remains unaffected. CB stone-tec provides a two-year warranty for the basic body of the neocube wood-burning stove. CB stone-tec also provides a two-year warranty for the ceramic components, and a six-month warranty for the grate, gaskets and glass ceramics. Prerequisite for effectiveness of the warranty The warranty period starts from the date of delivery to the neocube dealer. Proof of this must be provided by the certificate or invoice with the neocube dealer’s proof of delivery. The product’s warranty certificate must be submitted by the claimant to validate the claim. Without furnishing this proof, CB stone-tec shall have no warranty obligations. Repairing defects/maintenance Irrespective of the statutory warranty which takes priority over the warranty within the statutory warranty periods, within the scope of this warranty, any defects which have been demonstrably caused by material or manufacturing defects shall be repaired free of charge, and the remaining conditions of this warranty shall be met. Within the scope of this warranty, CB stone-tec undertakes to either repair the defect or to replace the device free of charge. Repairing the defects shall take priority. This warranty does not explicitly include further compensation for damage which is excluded over and abo- ve the statutory warranty. Extending the warranty period If a warranty service is claimed, whether this be to repair a defect or to replace a device, the warranty period for the exchanged device/ components shall be extended. Replacement parts If any replacement parts are required, only replacement parts produced or recommended by the manufac- turer may be used. Liability Damage and claims for damage which do not result from a CB stone-tec device delivered with defects shall be excluded and are not covered by this warranty. This excludes statutory warranty claims where these exist on a case-by-case basis. Final note Your specialist dealer/contracting party will gladly offer you advice and support about these warranty condi- tions and promise of warranty. It is strongly recommended to have your chimney system and wood-burning stove regularly inspected by a stove fitter.

neocube P / C – Operating and installation instructions

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