OCC 2017 Event Programme

SPEAKERS IN ORDER OF APPEARANCE

www.outsource2caribbean.org

Lowenfield Alleyne, Account Manager at Sutherland Global Services

An executive in the Business Process Outsourcing (BPO) space with over 12 years of entrepreneurial experience, Lowenfield Alleyne has been an Account Manager at Sutherland Global Services since January 2014. Headquartered in New York; Sutherland Global was established in 1986. It is the largest privately owned global provider of business process and technology management services, employing over 40,000 professionals globally in 60+ locations supporting 21 Languages, with 40% of its revenue generated by Fortune 50 companies.

Gladys Young, Officer in Charge, CSME Unit, CARICOM Secretariat

Gladys Young is the Senior Legal Officer at the Caribbean Community Secretariat responsible for the CARICOM Single Market and Economy which includes advising on the implementation of the CSME and representation of the Community before the Caribbean Court of Justice. Since December 2014, Ms. Young has also been the Officer-in-Charge of the CSME Unit of the Secretariat, which Unit is primarily responsible for driving the implementation of the Single Market and the development of the regimes identified in the built-in agenda of the Revised Treaty (under Article 239). Ms. Young also worked for the Government of Jamaica where she was involved in the negotiation and implementation of a wide range of bilateral, regional and international agreements and represented the Government before several international and regional organisations including the Sixth Committee of the United Nations, the Inter-American Commission on Human Rights; and the Follow-Up Mechanism on the implementation of the Inter-American Convention against Corruption (alternate expert). Ms. Young, a Commonwealth Scholar, has a Masters in Law in International Economic Law from the University College London, a Juris Doctor from Georgetown University Law Center, Washington, D.C. and is admitted to practise law in Barbados, Jamaica and Washington, D.C. Ms. Young has lectured on the Law of the Sea, Public International Law and Competition Law and has published articles on various matters including anti-corruption initiatives and regional integration. Educationally, Anthony Hutchinson is a product of Jamaica College (Kingston, Jamaica), University of Toledo (Ohio, USA), EW Fact (London, England), Northern Caribbean University (Manchester, Jamaica), and University of Technology (Kingston, Jamaica). Professionally, Anthony is an Accountant and an Assistant Professor at Northern Caribbean University, Mandeville, Jamaica. Over the decades Anthony has worked with IBM, Pannell Kerr Forster (now BDO), Accountants, Alcan Jamaica Company as Internal Auditor, Management Accountant and Senior Accountant-Cash Management, and General Manager of Velvet Lawn Farms and U2Connect Communications Limited (Manchester). Anthony has contributed full time to lecturing students since 2007, in a variety of teaching situations. His experience provides evidence of the need for on the job learning and development of Jamaica’s youthful population. The opportunities for engaging this market in outsourcing training is significant and will be mutually beneficial to all stakeholders. Jamaican youth have a unique perspective on the world; they are also smart and desirous of learning for growth. With effective management they will provide loyal service of high quality to the BPO sector. Anthony subscribes to the view that Jamaica urgently needs a strong business culture and the BPO sector provides an opportunity for contribution. Jamaican students are hungry for knowledge, adapt well, are easily trained and have a propensity to offer high quality service but require effective management and careful nurturing to mold appropriate attitudes. This potential requires innovative management to craft the appropriate motivation going forward. The return is likely to be substantial. Anthony Hutchinson, ACCA member, ACCA Global