OCC 2017 Event Programme

AGENDA

SPONSOREDBY

OUTSOURCE TO THE CARIBBEAN

Wednesday, December 6, 2017

OCC Chairperson Diane Edwards, President of the Caribbean Association of Investment Promotion Agencies (CAIPA), President of JAMPRO

Registration and Information - Venue: Foyer, Convention Center OPENING SESSION

7:30 am - 8:30 am

8:30am - 10:00 am

The Caribbean: Your Nearshore Solution

8:30 am - 8:35 am

Welcome Remarks Pamela Coke Hamilton, Executive Director, the Caribbean Export Development Agency The Honourable Audley Shaw, CD, MP, Minister of Finance and Public Service, Jamaica

8:35 am - 9:20 am

9:20 am - 9:30 am

Outsourcing the itelbpo Way Speaker: Yoni Epstein, CEO, itelBPO

MESSAGE FROM THE PREMIER OF THE TURKS & CAICOS ISLANDS

This keynote will provide insight into the Caribbean’s foray into the outsourcing sector and more specifically on developments in the Turks & Caicos Islands to attract investments. Speaker: The Honourable Sharlene Cartwright-Robinson LLB, JP, Premier of the Turks and Caicos Islands

8:30am - 10:00 am

NETWORKING BREAK & PHOTO CALL

OUTSOURCING TRENDS FOR THE NEXT DECADE : OPPORTUNITIES FOR THE CARIBBEAN

10:00 am - 11:00 am

With the adoption of new technologies such as RPA and Analytics, the outsourcing industry is being rapidly transformed. This session will provide insight into how these changes are influencing the providers and purchasers of outsourcing services and the opportunity it presents for the Caribbean. Moderator: Anupam Govil, Partner of Avasant LLC

Speakers: • Peter Ryan, Principal, Ryan Strategic Advisory

• Kirk Laughlin, Managing Director, Nearshore Americas • Chris Lord, Global Head, Digital Growth Strategy HGS • Ann Harts, Executive Vice President, Site Selection & Incentives

CARIBBEAN SUCCESS STORIES With more than 80,000 seats in the Caribbean and an average annual seats growth rate of 25% over the past 5 years, the Caribbean is fast becoming the newest nearshore solution. In this segment, existing outsourcing firms in the Caribbean speak about their reasons for investing and expanding their operations in the region. Moderator: Fernando Gutierrez, Regional Commercial Director, fDi Intelligence (Financial Times) Speakers: • Tim Casey, Chief Executive Officer, AllianceOne Inc., Teleperformance ARM • Christina Morris, President, Qualfon Corporation • Yoni Epstein, CEO, ItelBPO

11:00 am - 12:15 pm

• Michael Verch, CEO, Caribbean Contact Centre • Dominic Leide, President, The Office Gurus • Christine Werner, VP of Operations, Advantage Communication (ACI)