Autumn- Winter ESB News Version 1

Having worked successfully in our Customer Experience Team for two years, Kirsty now works in our Quality Assurance Department. She uses her superb skills and excellent knowledge of working in a regulatory environment to ensure organisational compliance with all regulatory procedures. She is also a keen musician!

As a graduate from the University of Liverpool with a BA Hons in English Language, Branden’s role is to provide support with the production, development and review of assessments. As part of his role, he has the important task of proofreading all our product related documentation to ensure accuracy and validity.

Effectively administering the customer experience process for our clients, from bookings right through to certification, Lucy and Rebecca both recently joined our Customer Experience Team. Lucy took on her full-time role after working through the summer for ESB as one of our student helpers. She recently finished her music degree at Manchester University. Rebecca joins us from her previous role in banking where she honed her communication skills in customer service for three years.

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