© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

TABLE OF CONTENTS

INTRODUCTION: NATIONAL SKILL SET FOR EFFECTIVE CASE MANAGEMENT ......................................................... 1 SCOPE AND PURPOSE OF THE NATIONAL SKILL SET WORKBOOK (NSSW) . ..................................................... 1 INTERPRETATION OF THE NATIONAL SKILL SET WORKBOOK (NSSW) ............................................................. 1 INSTRUCTIONS FOR THE IMPLEMENTATION OF THE NATIONAL SKILL SET WORKBOOK (NSSW) ................... 1 NATIONAL SKILL SET WORKBOOK (NSSW) RECORD .......................................................................................... 2 NSSW STANDARD ONE: CASE IDENTIFICATION (SCREENING) AND ASSESSMENT RECORD.............................. 3 NSSW STANDARD TWO: PLANNING RECORD ..................................................................................................... 4 NSSW STANDARD THREE: MONITORING RECORD ............................................................................................. 5 NSSW STANDARD FOUR: EVALUATION AND OUTCOMES RECORD .................................................................. 6 CHAPTER ONE NATIONAL KEY SKILL SET FOR CASE MANAGEMENT ....................................................................................................... 7 NATIONAL KEY SKILL SET MATRIX ..................................................................................................................................... 7 1. ADVOCACY ............................................................................................................................................................. 7 UNSKILLED ........................................................................................................................................................ 7 SKILLED . ............................................................................................................................................................ 7 2. CARE PLANNING AND GOAL SETTING ................................................................................................................... 8 UNSKILLED ........................................................................................................................................................ 8 SKILLED . ............................................................................................................................................................ 9 3. CASE CONFERENCING ........................................................................................................................................... 10 UNSKILLED ...................................................................................................................................................... 10 SKILLED . .......................................................................................................................................................... 11 4. COMMUNICATION ................................................................................................................................................ 12 UNSKILLED ...................................................................................................................................................... 12 SKILLED . .......................................................................................................................................................... 13 5. CULTURAL SENSITIVITY . ....................................................................................................................................... 14 UNSKILLED ...................................................................................................................................................... 14 SKILLED . .......................................................................................................................................................... 14 6. DOCUMENTATION ................................................................................................................................................ 15 UNSKILLED ...................................................................................................................................................... 15 SKILLED . .......................................................................................................................................................... 16 7. FINANCIAL ACUMEN . ........................................................................................................................................... 18 UNSKILLED ...................................................................................................................................................... 18 SKILLED . .......................................................................................................................................................... 19 8. INTERVIEWING AND ASSESSMENT ....................................................................................................................... 19 UNSKILLED ...................................................................................................................................................... 20 SKILLED . .......................................................................................................................................................... 20 9. MONITORING, REVIEW AND EVALUATION ......................................................................................................... 21 UNSKILLED ...................................................................................................................................................... 21 SKILLED . .......................................................................................................................................................... 23 10. NETWORKING AND COLLABORATION ............................................................................................................... 25 UNSKILLED ...................................................................................................................................................... 25 SKILLED . .......................................................................................................................................................... 27 CHAPTER TWO STANDARD ONE – CASE IDENTIFICATION (SCREENING) AND ASSESSMENT .................................................................. 31 NATIONAL KEY SKILL SET CHECKLIST ............................................................................................................................... 31 REFLECTIVE PRACTICE EXERCISES ..................................................................................................................................... 31 REFERENCES ....................................................................................................................................................................... 44 CHAPTER THREE STANDARD TWO – PLANNING .......................................................................................................................................... 45 NATIONAL KEY SKILL SET CHECKLIST ............................................................................................................................... 45 REFLECTIVE PRACTICE EXERCISES ..................................................................................................................................... 45 REFERENCES ....................................................................................................................................................................... 59 CHAPTER FOUR STANDARD THREE – MONITORING .................................................................................................................................. 60 NATIONAL KEY SKILL SET CHECKLIST ............................................................................................................................... 60 REFLECTIVE PRACTICE EXERCISES ..................................................................................................................................... 60 REFERENCES ....................................................................................................................................................................... 70 CHAPTER FIVE STANDARD FOUR – EVALUATION AND OUTCOMES ....................................................................................................... 71 NATIONAL KEY SKILL SET CHECKLIST ............................................................................................................................... 71 REFLECTIVE PRACTICE EXERCISES ..................................................................................................................................... 71 REFERENCES ....................................................................................................................................................................... 90

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