2002 Best Practices Study

Analysis of Agencies with Revenues Greater Than $10,000,000

How Time Was Spent:

1.7%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

26.4%

Claims Processing Customer Service

2.2%

63.9%

Administration

5.8%

How Time Was Spent

1.7%

5.8%

26.4%

2.2%

63.9%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

14.1 78.0

High Low

2.8

Average Commissions Serviced

$339,072 $43,139

$609,823

Average Pay ($)

Average Pay (% of Book Serviced)

12.7%

How Time Was Spent:

4.3%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

26.1%

Claims Processing Customer Service

6.3%

55.3%

Administration

7.9%

How Time Was Spent

7.9% 4.3%

26.1%

6.3%

55.3%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

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