2002 Best Practices Study

Analysis of Agencies with Revenues Less Than $500,000

How Time Was Spent:

9.2%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

16.9%

Claims Processing Customer Service

6.7%

62.4%

Administration

4.8%

How Time Was Spent

4.8% 9.2%

16.9%

6.7%

62.4%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

*

High Low

0.5 0.1

Average Commissions Serviced

* * *

*

Average Pay ($)

Average Pay (% of Book Serviced)

How Time Was Spent:

* * * * *

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

*Insufficient Data

INSUFFICIENT DATA - CHARTS NOT APPLICABLE

3. Personal P&C CSRs

Average

Top 25%

Number

1.0 3.3 0.4

High Low

Average Commissions Serviced

$107,969 $22,656

$165,175

Average Pay ($)

Average Pay (% of Book Serviced)

21.0%

22