2002 Best Practices Study
Analysis of Agencies with Revenues Less Than $500,000
How Time Was Spent:
9.2%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
16.9%
Claims Processing Customer Service
6.7%
62.4%
Administration
4.8%
How Time Was Spent
4.8% 9.2%
16.9%
6.7%
62.4%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
2. Group Life & Health CSRs
Average
Top 25%
Number
*
High Low
0.5 0.1
Average Commissions Serviced
* * *
*
Average Pay ($)
Average Pay (% of Book Serviced)
How Time Was Spent:
* * * * *
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
Administration
*Insufficient Data
INSUFFICIENT DATA - CHARTS NOT APPLICABLE
3. Personal P&C CSRs
Average
Top 25%
Number
1.0 3.3 0.4
High Low
Average Commissions Serviced
$107,969 $22,656
$165,175
Average Pay ($)
Average Pay (% of Book Serviced)
21.0%
22
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