2002 Best Practices Study
Analysis of Agencies with Revenues Between $500,000 and $1,250,000
How Time Was Spent:
19.2% 20.4%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
7.8%
43.1%
Administration
9.5%
How Time Was Spent
9.5%
19.2%
43.1%
20.4%
7.8%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
CSR Summary
Average Pay as % of Book Serviced
Average Book Serviced/CSR (Commissions)
$250,000
30%
$200,000
20%
$150,000
$100,000
10%
$50,000
0%
$0
Commercial P&C
Group L&H Personal P&C Multi-Line
Commercial P&C Group L&H Personal P&C Multi-Line
Average Top 25%
Average
TECHNOLOGY PRODUCTIVITY Information Technology FTE
Average
+25% Profit
Number
0.6 1.0 0.1
High Low
Total IT Payroll Expense ($)
$15,675
$31,574
As % of Total Compensation Expense
3.3% 1.9%
As % of Net Revenues
39
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