2002 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

3. Personal P&C CSRs

Average

Top 25%

Number

4.2

High Low

11.8

1.0

Average Commissions Serviced

$151,633 $32,012

$240,484

Average Pay ($)

Average Pay (% of Book Serviced)

21.1%

How Time Was Spent:

10.9% 18.8%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

5.4%

60.7%

Administration

4.1%

How Time Was Spent

4.1% 10.9%

18.8%

5.4%

60.7%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

* * * * * *

High Low

Average Commissions Serviced

*

Average Pay ($)

Average Pay (% of Book Serviced)

*Insufficient Data

How Time Was Spent:

* * * * *

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

*Insufficient Data

INSUFFICIENT DATA - CHART NOT APPLICABLE

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