SES Complaint e-Book

Note: If you are an agency complaint user who is not the agency POC, once you confirm the IR, your only option is “ Save Information Requests. ” This adds it to the queue so the POC can then review and choose whether to send it to the company.

8. Select Continue to Sending . 9. Click Continue to Sending.

Note: You also have the option to save the information requests and continue adding more later.

10. Continue at step 3 below.

Sending an Information Request to the Company 1. Navigate to your complaint. 2. Click Send Information Requests .

Note: Only the agency POC for the complaint can send information requests to the subject of a complaint.

3. Enter a Bulk Due Date .

Note: All information requests are selected by default. Deselect an information request by clicking anywhere on the row. The bulk due date will be applied to all information requests that do not have a due date set. Update an individual due date by clicking on the due date link.

4. Click Click here to Validate the selected Information Requests .

Updated: 6/25/2020