SES Complaint e-Book

Managing Information Requests for a Complaint Introduction SES allows you to update the due date for an information request (IR) to grant an extension. You can also cancel an IR if it is no longer applicable.

Updating the Due Date for an IR 1. Navigate to the desired complaint. 2. Click Information Requests .

3. Click the IR ID hyperlink for the desired IR in a Sent to Company status.

4. Click Update Due Date .

5. Enter the new due date. 6. Click Save Information Request .

Canceling an IR 1. Navigate to the desired complaint. 2. Click Information Requests .

3. Click the IR ID hyperlink for the desired IR in a Sent to Company status.

4. Click Cancel Information Request .

Updated: 6/26/2020