SES Complaint e-Book

Reviewing Information Request Responses for Complaints

Introduction Once a company responds to your information requests (IRs), agency complaint users can begin reviewing IR responses. See Managing Information Requests for information on canceling or updating the due date of an IR.

Reviewing IR Responses 1. Navigate to the desired complaint. 2. Click Information Requests .

Note: IRs that have received a response are indicated by a green check in the Status column.

3. Click the IR ID hyperlink.

4. From this screen, you can mark the IR response Quick Look Complete or send it back to the company.

Marking IR Response Quick Look Complete If the IR response is satisfactory, you can mark it Quick Look Complete. This signals to others helping you work the complaint that you have looked at the response and it meets your needs.

1. Click Quick Look Complete .

Updated: 6/25/2020