SES Complaint e-Book

Note: Marking an IR response Quick Look Complete informs other complaints users that the IR response has been looked at. The company does not get notified about this selection.

Click Remove Quick Look to revert the IR response to an unreviewed status.

Sending an IR Response back to Company In the case of an insufficient IR Response from a company, all users assigned to the Complaints group can return the response. This back-and-forth between you and the company can happen as many times as necessary until you have a response that is satisfactory. 1. Click Send Back to Company.

2. Provide a response explaining why the IR response is being sent back, uploading any necessary documents. 3. Click Send Back to Company .

Note: If a company’s response to an IR prompts you to think of more questions to ask, you can create and send more IRs to the company.

Need more help? Contact the SES Call Center 1-800-699-0911

Updated: 6/25/2020