SES Complaint e-Book

Updating a Complaint

Introduction After entering a complaint, information received from the consumer or the subject may require an update to what was entered into the system when the complaint was first created.

Note: All users assigned to the Complaints group in SES can update a complaint.

Updating a Complaint

1. Navigate to your complaint.

Note: You can update the complaint from the Summary or Details pages.

2. Click Update Complaint.

3. Make the desired updates to the Update Complaint section.

Note: The Agency POC can be updated at any point prior to the closure of a complaint.

4. Click Update Complaint .

Note: The subject of a complaint cannot be changed unless it is for a Non-NMLS Entity. If you need to change the subject of the complaint for an NMLS/SES

Updated: 6/25/2020