SES Complaint e-Book

Requesting Access to a Complaint

Introduction As an agency complaints user in SES, you have access to view basic information about complaints across all agencies. You can also request access to view the full details of another agency’s complaint .

Note: All users assigned to the Complaints group in SES can request access to view the full details of another agency’s complaint . The access request feature is not available for complaints that are in a pending referral status.

Requesting Access to a Complaint 1. Log in to SES. 2. Click Manage Complaints .

3. Click Complaints > All Complaints .

4. Select the Complaint ID hyperlink for the complaint you want to access.

Updated: 6/26/2020