SES Complaint e-Book

Accepting or Rejecting Access to a Complaint Introduction Other agencies can request to view the full details of a complaint owned by your agency. When your agency receives a request to view a complaint, all complaints users at your agency will be notified via email. Note: All users assigned to the Complaints group in SES can accept or reject access to a complaint. This gives each agency flexibility around who handles view requests. For example, the complaint POC can take ownership of the view request or a separate individual, like a supervisor, can make these decisions regarding all complaints at your agency. Be sure to discuss with your team who is responsible for this process at your agency. Accepting the request allows all requesting agency’s complaints users to view the entire complaint and preview and download all uploaded documentation.

Accepting or Rejecting Access to a Complaint 1. Click Access Request Report on the homepage of the SES Complaints application.

2. Click the View Details icon for the desired complaint access request.

3. Review the access request details.

Updated: 6/25/2020