SES Complaint e-Book

b. Search by Branch allows you to enter the NMLS ID. c. Search by Individual allows you to enter the NMLS ID or the individual’s name. 3. Confirm the entity’s d etails. 4. Click Enter Complaint . Searching for Subject Use this search option when you are entering a complaint for an entity and you do not know the SES ID, NMLS ID, Entity Tracking Number, or State License Number.

1. Click Search for Subject .

2. Use the icons at the top of the page to search by name, location, employee, keywords, phone number, or website.

3. Click I Do Not Have This Information to advance through the search options. 4. Search results appear for NMLS/SES Companies and Non-NMLS Entities.

Note: Employee, keyword, and website only sear Non-NMLS entities.

a. NMLS/SES Companies are pulled into SES from NMLS 1.0. Clicking the SES ID opens the company’s record in a new tab and provides the option to initiate onboarding if this has not yet occurred. b. Non-NMLS Entities are records created by other agency Complaints users. They are assigned an Entity Tracking Number by the system. Clicking the Entity Tracking Number opens the Non-NMLS Entity record and provides the option to update the entity information if your agency created it. Or you can check the discussion about the entity. 5. Click Subject Not Found if the search results do not return the entity you are searching for and advance to the next search option.

Updated: 6/25/2020