SES Complaint e-Book

Reassigning the Subject POC Beginning with the New Hampshire SES Release in August 2020, once a POC is assigned to a complaint, that user can reassign it to another user at the company.

Note: Your company’s SES account administrator and the complaints contact can also reassign the subject POC.

1. Log in to SES. 2. Click Manage Complaints .

3. Click the Complaint ID hyperlink.

5. Click Reassign Subject POC .

6. Select the Company Point of Contact at the bottom of the page.

Updated: 6/19/2020