SES Complaint e-Book

Responding to a Complaint Information Request Introduction Agencies can send information requests (IRs) regarding a complaint through SES. This article explains how to respond to those information requests.

Note: All users in the complaints group in SES can draft IR responses, but only the point of contact (POC) can send IR responses to the agency. See Managing Users and Assigning and Reassigning the Complaint POC for more information.

Responding to a Complaint Information Request 1. Log in to SES. 2. Click Manage Complaints .

3. Click the Complaint ID hyperlink.

4. Click Information Requests .

5. Click the IR ID hyperlink for the desired information request.

Updated: 6/19/2020