SES Complaint e-Book

Updating the Complaints Contact

Introduction The complaints contact is the user for a company that receives notification when a complaint is entered and information requests are sent. The complaints contact also receives the task to assign a subject point of contact (POC) for each complaint entered into the system. This article explains how to update the user assigned as the complaints contact, should it need to be changed.

Note: Only the SES company account administrator can update the complaints contact.

Updating the Complaints contact 1. Log in to SES. 2. Click Manage Company Profile .

3. Click Assign Contacts .

4. Select the updated Complaints Contact. 5. Click Assign Contacts .

Note: Only individuals with SES accounts assigned to the complaints group appear in this list. See Managing Users for more information.

Updated: 6/21/2020