SES Complaint e-Book

Note: You have the option to associate the individual to a company and enter the company’s NMLS ID. If you do not associate the individual to a company, you cannot complete the information request process in SES complaints.

2. Select Bypass Preliminary Evaluation . 3. Click Create Complaint .

Note: You also have the option to submit complaint for preliminary evaluation. See the Completing Preliminary Evaluation of a Complaint article for more information. If you do not submit the complaint for preliminary evaluation, you are assumed as the agency POC for the complaint.

What Happens After You Enter a Complaint? After creating a complaint, SES assigns a unique identifier for each complaint, referred to as the Complaint ID.

To continue processing the complaint after entering it:

1. Navigate to the home page. 2. Click the Complaint ID hyperlink for the complaint you created.

Updated: 6/26/2020