SES Complaint e-Book

3. Process the complaint by sending information requests, adding research and communication, or entering any alleged violations.

Note: Agencies and companies can see different information in a complaint record. Certain fields are shared between the two different user types; others are only available to agency users.

Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 6/26/2020