SES Complaint e-Book

Completing Preliminary Evaluation of a Complaint Introduction When entering a complaint, you have the option of sending it for preliminary evaluation. This functionality is helpful for when a higher profile complaint is being entered and may require further review before it is formally entered into SES. Some agencies may use this functionality if complaints are entered by administrative staff but must be reviewed by an official complaints staff member before it can be formally entered into SES.

Note: All users assigned to the Complaints group in SES can complete the preliminary evaluation of a complaint. See Managing Users for more information. Communication that preliminary evaluation of a complaint needs to be completed must be communicated outside of SES.

Completing Preliminary Evaluation of a Complaint 1. Click the Complaints tab.

2. Click Show Filters .

3. Select Pending for Status.

4. Click the Complaint ID .

5. Click Complete Preliminary Review .

Updated: 6/25/2020