The Owners' Manual | Issue 11 | Fall 2017

2017  issue 11  fall

issue 11, fall 2017

BL Buzz

All Things Owners

FYI

Around BL........................1-3 Open Office Etiquette.....11 Project Spotlight.........26-27

Got Client Care?............4-6 Get to Know..................9-12 Development Plans....14-15 Question of the Quarter........................16-23

Legal Tip.............................7 Safety Tip.....................24-25 BITE Update.................28-29 IT Tip..................................30 Happenings......................31

Front & Back Covers: State Veterans Cemetery, Middletown, CT.

Check out pages 26-27 for a few more pics & fun facts.

On Monday, August 21 st , we were treated to a total eclipse of the sun! Many of our employee owners took the opportunity to step outside at some point during the eclipse to witness this historic event (with protective glasses of course!). The last time the contiguous U.S. saw a total eclipse was in 1979, the next total solar eclipse visible from North America will be April 8, 2024.

Better hang on to those eclipse glasses!

Camp Hill

Meriden

Greg Longo (Bridgeport office) spoke at the Bridgeport Regional Business Council’s Annual Meeting.

Have an idea for the newsletter? Or a question or comment? Please reach out to Heather Halotek or Jessica Osborne

The Camp Hill office celebrated the end of Summer on September 30 th with a pipeline- inspired cake!

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Congratulations to the September 2017 Graduates of the Leadership Development Foundations Program. At the end of September, 32 Employee Owners gathered in Bristol, CT to attend the three-day seminar to learn about the foundations of leadership.

Did you attend the Employee Owner meeting on September 8 th ? We had the opportunity to recognize and celebrate Jen Marks & Bob Roper for 25 years (wow!) of service. Our President & CEO, Carolyn Stanworth, demonstrated some pretty cool Virtual Reality technology that we’ve been using on some of our projects.

Liz Augustine, a Marketing Coordinator in the Meriden office, retired on September 15 th (BL’s 3 rd official retiree!). We gave her a proper send-off, complete with cakes & cupcakes and a little roasting from Carolyn & Heather.

Employee owners got down & dirty to raise money for the Epilepsy Foundation at the 31 st annual Mud Volleyball Tournament. Our teams, Mission UnBLockable & BLazing BLockaders, played in the mud and represented BL at the tournament, where a total of 139 teams participated.

BL raised funds for the American Heart Association at the Heart Walk in East Hartford on October 14th. Our team included employee owners, friends, family and of course, Hugo, our furry mascot!

BL’s Camp Hill participated several events to raise money to help find a cure for MS. One was a polo match where they enjoyed some BL-hosted tailgating from the sidelines!

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During the months of May and June, nineteen Client Care training sessions were held in various offices. The goal was to make sure all our Employee Owners were made aware of the importance of Client Care and given some basic tools to understand how they can help assure that we continue to improve in that regard at all levels across the company. The “Client Care Team” were pleased at the enthusiasm and level of engagement by the attendees and would like to thank all of you for your time, participation, and feedback. In fact, it was feedback we received that resulted in revising our definition of Client Care. It has since been edited and now reads as follows: CLIENT CARE: The act of attending to the needs of a person or group that is dependent upon our support and the delivery of our commitments while providing an exceptional experience through service. The new definition includes an emphasis on making an impression through the “experience” of working with BL Companies. Anyone can attend to the needs of another if they choose to do so and set their minds to it; but what can truly set BL Companies apart is the experience of how we provide service. Think of the difference between visiting an amusement park or DisneyWorld. There’s no question which one leaves you speaking about the experience rather than simply

clients and provide them with a memorable experience unless we first take care of each other. In the words of Damon Richards: Your customer doesn’t care how much you know until they know how much you care. It’s not a coincidence that our Care Competencies for our internal and external clients are almost identical. We need to apply the same level of care and behaviors to both. Internally, we need to make sure we are attending to the needs of our project team, across disciplines, and across offices. We have already received feedback from work seamlessly across offices and deliver on our promises, where other consultants have failed. There is still room for improvement, but it’s a great example of how our internal Client Care translates to external Client Care. We’re now seeing the same results with the services we provide for Amazon. This is a demanding client with very ambitious deadlines. Our responsiveness and ability to communicate has made an immediate impression. Although we are relatively new to the fold, we are already being sought after by the project managers at Amazon, who trust that they can count on us to deliver. We have worked hard to understand this new client and address their concerns. That has been made possible by taking care of our internal clients, supporting one another, and working as a team to deliver on our promises. clients such as FedEx who have noticed our ability to

the rides. So, how do we deliver a memorable experience? We can begin by practicing the nine behaviors that define our Care Competencies: UnderstandYour Client Be Adaptable Be an Advocate for the Project Be Responsive Be Accountable Communicate Effectively Before the training sessions you may not have thought your role was one that required you to focus on client care. Hopefully the training sessions showed you why that couldn’t be further from the truth. Everyone – yes, everyone – can demonstrate Client Care through their behaviors toward our internal clients. As we learned from our examination of Southwest Airlines, we can’t possibly satisfy our external Act Professionally Build Relationships Be aTeam Player

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In the meantime, have you thought about Client Care today? Have you changed any of your behaviors because of the training? Have a look at the Care Competencies and think about the things you can do to improve our Client Care and the experience of working with BL Companies. Sure, there’s a lot to remember. There are nine Care Competencies, each with multiple behaviors related to them. But, we’re just getting started. That’s why you’ll be hearing and seeing more about this. Soon we will post the training presentation

you participated in on the BL Extranet. We’ll also post the Care Competencies there, which will include the revised Client Care definition. Client Care will also be included among the other components in the Orientation program for new employees. The 2018 Cohort meetings may also include Client Care as a topic for discussion. For those with greater responsibility for external Client Care, we will be planning some additional training in 2018. So,“Got client care?”

Legal Tip The Necessity of Getting an ASA and Getting it Timely

Here’s the scenario – BL’s been working for a client for several months doing quality work. The team has met every deadline, managed the budget and successfully moved the project along. Now the client has asked for something that seems a little above and beyond but time is short and the client needs it done yesterday. What do you do? Review the contract. What

What happens if you don’t follow the previous steps? Confusion – if you drag your feet in asking for the ASA, the client doesn’t know whether you’re doing the work or not and probably assumes that you are. By not addressing the issue quickly, you could risk missing deadlines. Possibly not getting paid – if a scope and fee are not worked out ahead of time and you simply rely on the client’s word that you will get paid, you risk arguing with the client about what this additional work cost after the fact and possibly getting paid less than you should or not getting paid at all if your contract says that all additional work needs to be approved in writing. Skewed financials and cash flow – if at the end of the month, we’ve done work that we have no ASA for, we cannot bill the client for it. Thus, revenue that should be posted for a particular month will not be and will impact our financials. In addition, this will cause a negative impact on our cash position. So, bottom line, be sure the get the ASA quickly and before doing any additional work.

STEP

did the original scope say? Is this new task in your scope or outside of it? Most likely, if you are questioning it, it is outside your scope. Immediately, pick up the phone and tell the client you’d be happy to do the work but it is outside of your original scope and you will be sending him an additional services agreement (ASA) before the end of the day. Go to the Intranet/Project Management/Docs by State and pick your state. Now choose the template that says “Client Additional Services Agreement” and complete the form. It’s a simple three-page form. Then send it to the Client. Do not start work until you’ve received the form back or you will lose your leverage. Remember, the client needs you.

STEP

STEP

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When did you join BL Companies? May 20, 2013 What made you decide to work at BL Companies? I wasn’t really looking for a job when I got a call from a former co-worker of mine (Aaron Silva) and he talked me in to coming in for an interview. I actually interviewed for a slightly different position that was filled by a worker coming back to BL. I ended up in the position I am now, which seemed like the perfect fit! I liked that there were different disciplines all under the same roof and the concept of being part of an ESOP. What is a “day in the life” of Cristy Shamus, look like for you at BL Companies? As a Senior Environmental Scientist working in Meriden, what I work on day to day changes depending on the needs of our clients. On average, about 20% of my time

When you have 30 minutes of free- time, how do you pass the time? I hang out with my daughters, Ella (15) and Anna (12) and catch up on what’s happening in their lives, with school and friends. Typically, they get annoyed by that in the first 2 minutes, so for the other 28 minutes I would go for a quick run/walk with one of our dogs or look-up DIY projects on Pinterest. What type of music do you like? Usually I listen to alternative rock, but I really like all types of music…I like to mix it up and not listen to the same genre all the time. I love listening to live music when I can, but who doesn’t? What is one of your favorite quotes? “ Is all that we see or seem, but a dream within a dream” – E.A. Poe

I work on task managing CT DOT inspection work and the other 80% I work on site investigation and compliance work typically due to a real estate transfer. Generally, I’m behind my computer typing away on reports or planning something fun for the next ESOP event! What did you want to be when you grow up? At first a Doctor, but then in 5th grade I completed a science project on erosion. I met with local town representatives and the state DEP to talk about ways they mitigate erosion, and became interested in a career in the earth sciences. My dad was an engineer and surveyor for PennDOT at the time and he kind of nudged me in the direction of a science/math career path in Environmental Engineering….and the rest, they say, is history!

When driving, safely of course, what do you like to listen to? I seem to perseverate on listening to the new songs I downloaded to my phone… Imagine Dragons, Halsey, Tegan and Sara, Hamilton the Musical, Coldplay, Brandi Carlile… repeat…repeat. If you won the lottery, what is the first thing you would do? Fund my children’s college accounts and then travel. What is something you learned in the last week? A glass tile wet saw blade doesn’t work very well on ceramic tile. If you could learn to do anything, what would it be? I would learn to play guitar better and to be able to sing carrying a note. I took guitar lessons recently for 2 years, but got too busy

with life and work to continue. I’d like to pick it back up again soon. Which celebrity do you get mistaken for? Mariska Hargitay – I don’t see it all, but it’s happened more than once so I’ll go with it because she is amazing! Who is your favorite teacher/mentor?Why? My favorite mentor is my college (UCONN-Huskies!!!) field hockey coach, Nancy Stevens. She is the winningest coach in Division I field hockey history, still coaching at UCONN, and although I may not have realized it at the time I was playing for her, I learned so much about leadership, dedication, teamwork, hard work, loss, and success under her tutelage. Attending

college out-of-state is hard enough, but being a student- athlete adds an extra challenge, and she helped guide our team to become a family and learn to rely on each other when things were easy and when things got tough. After a day of preseason double sessions in 100 degree heat, feeling completely exhausted, I remembered her having us just relax on the turf as she played us recordings of Maya Angelou reading excerpts from her book/ poems. It helped me learn that if you give it your all and leave nothing behind, your reward at the end it ever so sweet.

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What’s the hardest thing you’ve ever done? Compose and read my dad’s eulogy. What do you miss most about being a kid? I miss being outside all day riding my bike, fishing, hiking, swimming, playing all types of sports with my brother and the few other neighbor kids. Ending the day coming back home when it would start to get dark after hearing our warning horn - my mom used a boat horn to call us home! We lived in a very rural area in Northeast PA and would play outside very far from home, so a boat horn was the only thing we could hear from so far away!

At which store would you like to max-out your credit card? REI, EMS, or Dick’s Sporting Goods. I love all things outdoors like hiking, camping, and all types of sports. What was your favorite TV show when growing up? The Wonder Years, Doogie Howser, M.D., China Beach, Beverly Hills 90210, and the first few MTV Real Worlds. What is the nerdiest thing you do in your spare time? What spare time? Something nerdy I do is keep a log of my mpg when I fill up my truck. Choose a movie title for the story of your life. Bad Moms

Pictured (L-R): daughter Ella, Cristy, daughter Anna, & wife Missy

OPEN OFF ICE ET IQUETTE Open plan is the generic term used in architectural and interior design for any floor plan which makes use of large, open spaces and minimizes the use of small, enclosed rooms such as private offices. BL’s Hartford office is a prime example of the open office concept. For those who haven’t been there, you should pay a visit to the beautiful space! With the open plan come some considerations for our fellow employee owners — we’ve hung some posters with some helpful guidelines (sample on the next page) to keep our work areas productive and problem-free.

R-E-S-P-E-C-T, FIND OUT WHAT IT MEANS TO ME While everyone may look accessible, it doesn’t mean they are – Respect their need to focus and accomplish tasks by minimizing idle conversation and respecting their status color. Green – Stop by, I’m available. Yellow – Something important on your mind? Let’s talk! Red – Please come back later… SET AN EXAMPLE We all get sidetracked - We check social media or answer a personal call. Remember, your office behavior is on full display for your colleagues. They know when you’re not being productive and doing it too often shows disrespect for your team. WHAT STINKS? Be considerate when packing/unpacking your lunch, no one wants to smell the leftover salmon you had for dinner last night! Many people are allergic to strong scents – so keep the perfume and cologne to a minimum as well. RESIST THE SPEAKERPHONE BUTTON Playing back your voicemail messages on speakerphone or conducting an entire call on speakerphone is distracting to people trying to work around you. Sometimes people see the speakerphone as an opportunity to multitask. Use a headset instead of the speakerphone if your real aim is to keep your hands free to take notes or refer to documents. If a group must be party to a conversation move the speakerphone call to an available office or conference room.

WHEN SHOULD I USE A CONFERENCE ROOM? ► Cohort Meetings

► Longer Discussions, Including Plan/Document Reviews

► Team Meetings ► Committee Meetings

► Call or Discussion that Requires Privacy ► Meeting with a client or a potential hire

CUT THE CLUTTER Everything is in view, keep your area tidy and help keep common areas clean.

HELP PREVENT NOISE POLLUTION Conversations (either via telephone or between Employee-Owners) can distract others, so consider using a conference room for longer discussions. Meetings or longer conversations with two or more people should also use a conference room. You may love the polka genre, but it doesn’t mean your co-workers do – so remember to use your headphones! NO SPACE HOGGING Avoid utilization of common or unutilized work areas for storage of items. If you use an area be sure to return it to a neat and tidy condition after your use. Never leave work related items in a conference room for an extended period. Unassigned work areas are used by visiting Employee-Owners and as such should remain uncluttered and ready for use. BE FLEXIBLE AND OPEN-MINDED Keep in mind that everyone makes mistakes and someone may not realize that they are disturbing you; kindly ask them if they could move their conversation to a conference room or let them know that you have a task that you need to focus on and will check in with them afterwards. Be as considerate to others as you would like them to be to you!

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EMPLOYEE DEVELOPMENT Why is it important?

+ Helps enhance technical and soft skills + Important not just for professional but also personal growth + Motivates Employees to learn new skills + Strengths relationships between supervisors and direct reports

Please give some thought to the following questions, and feel free to reach out to Mina Almengor with your responses: ■ Do you have a development plan? ■ Do you and your supervisor work on your development plan together? ■ Are you meeting with your supervisor on a quarterly basis to review your progress?

■ Do you feel like your development plan is meaningful/helpful in your development?

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David Parent & Bob Roper Meriden

Back in 2011, The Roper and Parent families were camping at a campground in eastern CT. Every year they have a Halloween weekend that involves all kinds are activities pertaining to Halloween, including a Parade. Unknowingly, Bob and his sons were dressing up as the Ghostbusters and the Stay Puft marshmallow man. My family & friends had planned to dress up as ghosts. It was a strange coincidence that we were able to combine forces to make an award winning group that won 1st place in the Group category. It was a lot of fun.

I was 5. At the time I loved unicorns. I also loved everything Lisa Frank. It took a lot of convincing for my mom to buy me that costume because she thought it looked ridiculous with the top-heavy head but little me had to have the bulkiest costume.

Sarah LeClerc Hartford

Joseph Sojka Meriden

This is a favorite costume of mine. Got it all together in a few hours (bad idea since the paint was still pretty wet when I put it on), but it took first place at the party I went to even though I didn’t wear it more than five minutes to avoid covering my friend’s house in paint.

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Jessica Osborne Meriden

A “birthday present” has been my go-to costume since freshman year of college! It’s inexpensive and simple to assemble: Step 1: purchase a giant gift bag and cut out the bottom. Step 2: attach tissue paper so it comes out the top and use ribbon to make straps. Step 3: wear the bag like a dress! The only downside is that it’s difficult to sit in.

Annette Hyland Meriden

Rachael Hyland (pictured) Hartford

What to be for Halloween? How about Tinkerbell & The Pirate! I enjoyed making many costumes for my kids. Nothing award winning or scary. Just one of a kind.

Tiffany Bourgeois Hartford

Jen Marks Meriden

In the heat of the election, this duo gave SNL’s Alec Baldwin and Kate McKinnon a run for their money.

A few years ago, I went to the OU Block Party in Athens, OH as a Banksy art piece- The Flower Thrower. For anyone unfamiliar, Banksy is an elusive English street artist who has been doing thought-provoking, satirical pieces all over the world since the 90’s, and is one of my favorite artists. The Flower Thrower appeared on a wall in Jerusalem, and is one of the more well- known pieces. It was a lot of fun doing this as a Halloween costume because tons of people at the block party knew what I was and wanted photos taken with me posing.

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Walter Young Canton, OH

Halloween is a fun time for our family. We used to always have a theme each year. My most memorable one was when we decided to tackle our British invasion of Doctor Who. Probably the most satisfying thing about this one was that I made something that my children actually liked…lol.

Heather Halotek Meriden

When thinking of favorite Halloween costumes some of my own adventures of dressing up come to mind but never outdo those of my boys. Two of my favorites from long ago are Cooper as the glitter gloved icon MJ and Riley as Andy’s beloved Woody.

Bob Blickley Camp H ill

It is not actually my favorite, my fav was when I was a cheerleader…but can’t find that photo.

Jocelyn Taylor Meriden with Kathy Rodo, Molly Keereweer & Jessica Osborne

One of my favorite costumes would have to be “Bambi and Friends”. It’s always fun to dress up at work, especially when you have a group of friends who are willing to dress up with you!

Kristin Cianflone Meriden

Here’s my family and I dressed up like the Incredibles, because the age and gender of my kids matched up (more or less) with those in the movie. Sadly, after all this effort, Halloween was postponed in my town because it was the year of the October snowstorm, which still makes everyone in the central Connecticut region shudder. Many in town were without power for two weeks.

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A great gathering space in the brisk autumn weather is a fire pit. Homeowners are increasingly adding fire pits to their outdoor spaces. If you are joining in on stories and s’mores by the fire pit, here are some tips to keep you warm and safe. PLACING THE PIT When deciding where to place your fire pit, the most important thing to consider is safety. Fire pits should be placed at a minimum of ten feet away from your house and also neighbors yards. In addition to placing the fire pit a safe distance away from your home, it should also be in a place where there are no overhanging branches, fences or other structures that could easily catch fire. It is important to check the requirements within your city or town as codes and laws regarding the use of fire pits can differ. Some communities do not allow open fires so check with officials prior to making any plans to install a fire pit. SOLID SURFACES Safe fire pit surfaces include brick, stone, gravel, concrete, or some type of fire resistant composite material. Fire pits should never be placed on wood decks as this is a serious fire hazard. Generally, fire pits are constructed on a gravel or stone base. FUEL FOR THE FIRE Generally, gas and wood, are the most common types of fuel for outdoor fire pits. Those looking for a true experience often prefer burning real wood however that requires close supervision to keep the flames going, in addition to a sufficient supply of firewood. Besides real wood, the other fuel

option for fire pits is gas. The use of gas or propane means that the fire will start instantly, but you don’t get the traditional smoke and crackling noises of a wood fire. Flammable fluids such as gas or lighter fluid should never be used to light wood fires.

Before You Sit by the Pit Beware of:

WHERE’S THE WIND Before lighting the fire, check the direction of the wind.

WHAT YOU WEAR Avoid wearing loose fitting clothing around the fire in addition to flammable clothing such as nylon, that could easily catch fire. WHAT TYPE OF WOOD Soft woods such as cedar and pine, have a tendency to throw sparks, and pop, so avoiding these woods can cut down on the risk of injury and the spread of fire. CLEAR OUT AND CLEAN UP It is always important to know how to properly extinguish your fire as well as how to safely dispose of ashes. Have a plan on who is in charge of putting the fire out before you head in.

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BL worked with the Connecticut Dept. of Construction Services (CTDAS) for the expansion and renovation of the State of Connecticut Veterans Cemetery in Middletown, CT. The project included the design and construction administration of a 3,000-niche columbarium expansion to house the urns of our fallen veterans. This project has already won an award from the Associated Building and Contractors for Excellence in Construction, and will hopefully be in the running for another from the Connecticut Association of Landscape Architects. Fingers crossed!

WHAT IS A COLUMBARIUM? col·um·bar·i·um a room or building with niches for funeral urns to be stored

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Business

Information Tools

Enhancement (BITE)

In mid-December 2016 and earlier this year, we updated you on the significant enhancements to our existing Deltek system that are on the way, and we want to give you another update on these efforts. The story is that there will be a shift in the timing of the rollout of these enhancements to later in 2017 and into 2018. This year, and continuing into next, Deltek is making changes to the system’s user interface (i.e., what you see when you use the system). They are calling it Deltek for Professional Services, or DPS, and it will have a more user-friendly look and feel. Instead of accessing Deltek through a desktop application like you do now, you’ll be able to access it through your web browser from any location. Deltek is not only moving the Client Relationship Management (CRM) and Resource Planning (RP) to the new platform, but also the Accounting and Project Management module (which holds all the project management reports – project summaries, project profitability, etc.) that we currently use. The work on this particular module will most likely extend into 2019. The bottom-line is that Deltek is rolling out these changes, module by module, and the timing of their availability has dictated that we extend the timing of our implementation of the RP and CRM modules. Several of the BITE committee members are attending Deltek’s annual conference held in October, where we expect to learn more about the timing of the changes.

A little background…if you recall, we are adding two new modules to our current Deltek system.

WHATARETHE MODULES BEINGADDED? a Client Relationship Management (CRM) module, for managing all aspects of the client relationship, from developing new leads to engagement of services and beyond, and a Resource Planning (RP) module, for planning our projects and projecting and managing resource/staffing needs. WHAT’S GOING ON NOW, ANDWHO’S DOINGWHAT? The RP and CRM teams are meeting, working with the outside consultants, testing the system, and providing feedback. A small group of Super Users (some members of the module teams, as well as individuals identified by their Directors) are beginning to test the system and providing feedback, prior to rollout. WHAT’STHE SCHEDULE? We expect that most of the RP and CRM will be rolled out by Deltek by the second quarter of 2018. WHENWILL I BE INVOLVED? If involved as a Super User, you are already, or will be, participating in the module implementation process. If you are a project manager, when the RP is operational, you will use the RP to forecast resource needs, instead of the RPT, and will also be using the system to plan out your projects (both schedule and budget), and possibly to estimate fees. If you are involved in business development, when the CRM is fully operational, you will use the CRM, instead of BL’s business development trackers, to track leads, clients, and activities (client touchpoints) and manage and track project prospects (probabilities, status, etc.). If you are assigned to a project, you will be able to see information about this on your weekly timesheet as soon as the RP is operational and your PMs are planning their projects in the RP. SOMETHING ELSEYOU MAY NEEDTO KNOW… Change is coming.This is an exciting and important time at BL. These changes are not only important for the health and stability of BL, but will be the foundation of our future growth.

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OUTLOOK CALENDARS Pitfalls of Recurring Meetings

Be careful when scheduling recurring meetings through Outlook. A large part of frustration comes from left over / canceled meetings clogging up calendars are preventing you from planning. Recurring meetings are more prone to issues so here are some general tips: Only schedule your meeting Only schedule recurring meetings using your personal calendar. This will allow

until the end of the physical year or at least into January of the next year. This will allow you time towards to end to make and adopt changes easier than planning beyond those points. Be careful on using your RingCentral personal meeting place for all your meetings. You are likely of double book meetings or have meeting overlaps that will cause confusion. Be careful with attachments and updates. Those that have declined will still get the updates if they are still on the list of attendees. Use the scheduling tab and uncheck those who have declined. The names will not be deleted from the list but they will receive a cancelled meeting message. Otherwise you can email those attending separately.

you to fully manage the series with less issues or information changes.

It is recommended that you set a definite end date when you schedule a recurring meeting. This may prevent future issues that occur if you have to update the meeting several times. Outlook was designed to send updates when you change the location or time of the meetings because the attendees need to know when and where the meeting is. and end dates for the meeting. This is the hardest one to resolve BEFORE you issue your invite. The invite will still be received by everyone EVEN IF THE RESOURCE DECLINES IT. The only work around is to locate the conflict(s) and schedule up to conflict through multiple meetings (before and after), or change the time and or location of your meeting. A resource, conference rooms for us, is tied up somewhere between your start

October

ESOP MONTH!

31

Halloween

November 5 Daylight Savings (“Fall” back) 7 Board of Directors Meeting 23 Thanksgiving Day 24 Day after Thanksgiving - Day off!

Did you know... BL anniversaries can be found on the events calendar on the Intranet!

December 1

Employee Owner Meeting

22 1/2 Day 25 Christmas - Day Off 29 1/2 Day

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2017  issue 11  fall

NEWSLETTER TEAM: Heather Halotek Jessica Osborne

CONTRIBUTORS: Rai Muhlbauer Cristy Shamus Mina Almengor Doug Campbell Julia O’Brien BITE Committee