WORLDLINE_REGISTRATION_DOCUMENT_2017
Corporate Social Responsibility report Integrating sustainability inWorldline’s business
*complementary
In addition, Worldline also has a special impact on two complementary SDGs: SDG 3 “Good health and well-being” and SDG 5 “Gender Equality” covering two areas in which the Company is highly involved through its Wellbeing@worldline and Gender Equity programs. With its TRUST 2020 program, Worldline already contributes to the SDGs:
2020 Targets
2017 Achievements
CSR Challenges Indicator
Linkage with the SDG
% of alignment with the Service Level Agreements (SLA) on service availability % of alignment with the Service Level Agreements (SLA) on response time % of incident responses compliant with Worldline security policy
D
95.49% 100 %
98.58% 100 %
Building client's trust with fully available and secured platforms and reinforcing value for clients through sustainable & innovative
98.67% 100 %
% of Privacy Impact Assessments (PIA) performed on critical services
57.3% 100 %
Revenue generated through sustainable solutions that contribute to societal and environmental progress in €m Overall Customer Satisfaction (OCS) score Number of employer brand study citations % of employees satisfied with the trainings provided by Worldline % employee satisfaction as measured by the Trust Index of the Great Place to Work ® survey
770
725
8.1
8
3
5
Being a responsible employer by revealing our employees potential
88.4 % 90 %
58 % 60 %
81
Worldline 2017 Registration Document
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