2018 Professional Development Course Catalog - Update 11/28/2017

ICM Program Courses

Caseflow and Workflow Management This course will provide participants with the opportunity to discover and become familiar with known and proven elements of caseflow management (the protocols and actions a court provides for case processing) and workflow management (the elements and resources provided by a court in support of caseflow management activities). Participants will discuss, become familiar with, and access best practices, and will analyze the effectiveness of their court’s caseflow management system and practices. Influences and impacts on caseflow success will be illustrated and interpreted, to include impacts of practices and processes (backlogs, case and docket or calendar assignment, special case handling, and performance measurement). As a result of attending this course, participants will be able to complete the following: • Identify connections between effective caseflow and workflow management with the cost of delay. • Identify key strategies to manage and measure caseflow as they relate to case types and special issues. • Discuss protocols for monitoring performance and methods to identify emerging issues and potential resources needed to address them. • Identify variations in caseload type and complexity and assess implications for caseflow and workflow processes. • Identify situations where backlogs or other inefficiencies exist and recommendations for improvements. • Describe challenges that influence the ability to change caseflow management processes. • Develop an action plan to address relationships that enable the court to accomplish effective case management. The course will draw upon recent caseflow initiatives to include civil and criminal justice reform. Participants will also begin an action plan where challenges and strategies for caseflow success will be evaluated. Among the topics will be: court culture, dealing with change, relationships with justice system partners, and caseflow and workflow performance measurement and management.

Project Management for Courts In this module, participants are introduced to Project Management with an emphasis on court technology projects. As stated in the NACM Court Operations Management Core Competency, project management is an essential part of the business of courts today. A clear understanding of governance and project alignment with the court’s vision, mission and goals is fundamental to effective project management. Additionally, in the module we will discuss current, environmental factors, the need to learn from the past, document lessons learned in the present, and identify stakeholders and affected personnel during the initiation phase. By the end of this module participants will be able to: Explain governance in terms of project selection, support, and authorities. • Identify existing environmental factors that may affect the current project positively or negatively. • Research lessons learned on prior projects. • Set up a system to document lessons learned • Identify stakeholders and affected personnel. Accountability and Court Performance Courts, like all other organizations, are being pressed to provide evidence of their productivity through the use of performance measurement. While this can be difficult to achieve with high-volume caseloads, hundreds of courts around the world have successfully used various instruments, including the CourTools measures and the Court Performance Standards, to evaluate their performance. The information gathered with these tools is helpful not only in terms of processes such as strategic planning, but can also inform staffing decisions. Perhaps most important is the role statistics play in demonstrating to the community, media and funding authorities that the work of the courts is being performed efficiently. There are instruments that relate to trial courts and appellate courts, as well as various specialty dockets, including drug courts, elder courts and others. Using the data collected from the performance measurement instruments presented in this course can help provide a framework for courts to assess their performance across operations, embracing both internal and external stakeholders.

Judicial College of Maryland

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