2018 Professional Development Course Catalog - Update 11/28/2017

Webinars What is a webinar? Webinar is short for web-based seminar. These classes, transmitted over the internet, consist of an online, shared group environment. Webinars include live audio and video communication with an audience that is in a remote location from the instructor. Participants do not need to leave the office and are able to view the webinar from their workplace computer.

Conducting Meetings That Don’t Put People to Sleep Aug 21 T 2:00 p.m.–3:00 p.m. Creating a Work/Life Balance May 9 W 10:00 a.m.–11:00 a.m. Sep 11 T 2:00 p.m.–3:00 p.m. Dealing with Difficult Customers May 15 T 10:00 a.m.–11:00 a.m. Oct 2 W 2:00 p.m.–3:00 p.m. From Staff to Supervisor May 30 W 10:00 a.m.–11:00 a.m. Oct 25 Th 2:00 p.m.–3:00 p.m. Getting it Done while Getting Along Jun 12 T 10:00 a.m.–11:00 a.m. Oct 16 T 2:00 p.m.–3:00 p.m. Goal Setting Jun 26 W 10:00 a.m.–11:00 a.m. Nov 20 T 2:00 p.m.–3:00 p.m.

Serving the Multi-Cultural Customer Jun 19 T 10:00 a.m.–11:00 a.m. Nov 7 W 2:00 p.m.–3:00 p.m. Understanding and Managing Stress Jul 10 T 2:00 p.m.–3:00 p.m. Working with the Generations Feb 14 W 10:00 a.m.–11:00 a.m. Jul 17 T 2:00 p.m.–3:00 p.m. Your Professional Image Mar 13 T 10:00 a.m.–11:00 a.m. Jul 26 Th 2:00 p.m.–3:00 p.m. Your Role in Preventing Workplace Harassment Mar 27 T 10:00 a.m.–11:00 a.m. Aug 7 T 2:00 p.m.–3:00 p.m.