Arkansas Federal Credit Union Personal Guide to Online Banking

General Information

New Registration

1. Type afcu.org into the address bar on your browser. Go to the Online Banking Login box on the Home Page and click New User Registration . 2. Select the appropriate account type, Personal or Business. 3. This opens the Online Banking Enrollment screen. Enter all the required information. It will be verified by comparing this information to the current contact information on file. When finished, click Continue . 4. A new browser window will open congratulating you for having successfully enrolled in Online Banking. Make note of your User Name you will need it to login to online banking in the future. Click Continue to be directed to a page where you will select the delivery method for your Secure Access Code. This page will display the contact information we have on file for you. Select either the phone, text message, or email option that will enable AFCU to reach you immediately with your one-time Secure Access Code. If the contact information we have on file is inaccurate or out-of-date, you cannot proceed further. Please contact us at 800-456-3000 to update your contact information. 5. When you receive your four-digit Secure Access Code, enter it on the secure access code screen and click Submit . The Secure Access Code is valid for only 15 minutes. If it expires before you use it, you must request a new one. If you close the login screen and then receive the code, follow the above steps again and instead select “I already have a Secure Access Code” . 6. Now you can set your password. For your protection, you will need to create a password that meets the security criteria stated on the screen. Click Submit . 7. A view-only online profile screen will appear for your review. You cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Online Banking, you will be able to use the Manage Contact Info screen to make corrections. Click Next to continue. 8. Review the First Time User screen, which presents the Electronic Services Agreements and Disclosure. Read and acknowledge that you agree to the conditions by clicking I Accept . 9. You will be asked if you would like to register your device. If you register your device, you will not have to request a new Secure Access Code when you use that device in the future. 10. Congratulations! You are now logged in to Online Banking with AFCU.

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