WCA March 2019

Industry news

❍ The live chat feature on myNDC

NDC launches live chat on myNDC service cloud NDC Technologies, a global provider of precision measurement and control solutions, has launched a new live chat feature on its myNDC service cloud. The new chat system aims to provide immediate support and feedback to customer service requests. “We’re excited to offer this additional channel of communication to customers. It’s our ongoing commitment to continually improving the customer experience while creating a pull for our services through the myNDC service cloud,” said Mahesh Havildar, vice president of global customer service. “Since the launch of myNDC, we’ve been constantly working to enhance system capabilities to broaden our breadth of services and increase responsiveness. For example, we’re working on a new landing page for myNDC which will further enhance customer engagement. It should be available later this year.” myNDC’s new live chat feature enables customers to get the answers they need to pressing service support questions or finding the right source to resolve other issues. It also includes a built-in Google translator that enables customers to submit service requests in their native language. Focused on customer service, myNDC offers 24 hours a day, seven days a week support and a seamless customer service agent experience, enabling NDC team members to efficiently create tickets, view a customer’s installed base or service history, and tap into a comprehensive and growing knowledge base. The chat feature can be found at https://ndc.custhelp. com NDC Technologies – USA Website : www.ndc.com

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