Fall 2015 Hardlines Strategies

CUSTOMER FEATURE

A Great Partnership Blish-Mize Helps Paint Retailer Compete

Their secret? Providing their customers the same type of excellent service they get from their supplier. “The way Blish-Mize treats us is the way we treat our customers,” says owner Glenn Wible. “That customer service is what we really focus on, and what they focus on, too. They’re very attentive to our needs.” Competing With Nearby Stores With a name like The Paint Bucket, it’s no surprise that the store’s strongest department is paint. But one location also sells flooring, and the other, stucco. Having just a few categories and so much competition nearby could present some challenges for the store, but Blish-Mize, which has been the business’s main paint sundries supplier for the last dozen years or more, makes it easy for Wible to get what he needs, when he needs it. “Blish-Mize is great—they provide almost everything we sell across the sun- dries lines,” Wible says. W ith a chain paint store next door and a big-box store just down the street, the staff at The Paint Bucket has their work cut out for them. But thanks to superior customer service and support from supplier Blish-Mize, the business, which has two locations in Colorado, is thriving.

Blish-Mize has been the main paint sundries supplier for The Paint Bucket for more than a decade. Owner Glenn Wible says he appreciates the information and competitive pricing Blish-Mize provides.

“They’re very good about getting things to us in a timely fashion, and they offer good order minimums,” he says. “They make it very easy to just focus on the paint end of things. “We also have an excellent sales rep, Denver Randol, who’s very helpful and attentive,” he says.

Of course, good prices also help the store compete. And Blish-Mize helps provide those good prices, whether it be through offering good dating for large orders, or making it easy for Wible to place an order of any size, large or small, for the product he needs.

14 Fall 2015 • Hardlines Strategies