The Retailer Autumn 2017_v1

this issue

24 Smart Lockers Improve Click & Collect for Customers & Retailers Alike // jon walkington , apex supply chain technologies 26 Car park income from shopping centres should not be underestimated // Jordan Jeffery , JLL UK

03 News from the BRC A Brexit customs plan fit for businesses and consumers // Helen Dickinson, BRC

06

SEPTEMBER SEES GROWTH OF RETAIL ESSENTIALS SHOP PRICES ON THE EDGE OF INFLATIONARY TERRITORY AS FOOD PRICES REACH FOUR-YEAR HIGH // INSIGHT AND ANALYTICS

28 Why retailers need to transform colleague engagement // Chris TayloR, QUESTBACK

30 PSD2: Get ready for the Open Banking revolution // Neil Burton, Verifone Europe

07

WHY FOOD TRADE IS IN THE SPOTLIGHT // andrew opie , BRC

32 Unopposed Lease Renewals – A Quicker and More Cost Effective Approach? // lynsey newman, SA LAW LLP

09

TWO YEARS SINCE THE ‘DEVOLUTION REVOLUTION’, BUSINESS ENGAGEMENT REMAINS CRITICAL // Jim Hubbard, British retail consortium

34 Disruptive cyber attacks – on trend for A/W 2017 // James Hampshire, James Rashleigh, PWC

10 Preventing and dealing with retail crime adds cost and complexity // JAMES MARTIN, BRITISH RETAIL CONSORTIUM

36 A majority of consumers will pay more for packaging sustainability // Tom Hallam, BillerudKorsnäs 38 Reducing the Tremendous Costs and Burdens of Supplier Deduction Management // Joshua J Morrison, PRGX Global

BUSINESS

12 Influencing customer behaviour – a mobile answer // MICHAEL ROLPH, YOYO

14 Be Aware: Unconscious breaches of the National Living Wage Regulations Under Scrutiny // Matthew Lewis, Laura McLellan, squire patton boggs

40

The Grinch That Stole Christmas - Brexit // Mark Thornton, Maginus

16 IGD investigates the skills gap in the food and

42

Reducing the tremendous costs of seasonal chargebacks // Monica Eaton-Cardone, The Chargeback Company

grocery industry // Fiona Miller, IGD

18

We need to talk about product data // Jim Dickson, GS1 UK

44

The ever-changing retail landscape // diane wehrle, springboard

20

GDPR & E-Privacy: what do online retailers need to know? // Declan Goodwin, Capital Law

46 Physical stores are an engine of online growth // BEN dimson, british land

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48 Retail Services Directory

22

IOT TO THE RESCUE? // Malcolm Dowden, bond dickinson | Ted Claypoole, Womble CARLYLE

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4 | autumn 2017 |

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