The Retailer Autumn 2017_v1
this issue
24 Smart Lockers Improve Click & Collect for Customers & Retailers Alike // jon walkington , apex supply chain technologies 26 Car park income from shopping centres should not be underestimated // Jordan Jeffery , JLL UK
03 News from the BRC A Brexit customs plan fit for businesses and consumers // Helen Dickinson, BRC
06
SEPTEMBER SEES GROWTH OF RETAIL ESSENTIALS SHOP PRICES ON THE EDGE OF INFLATIONARY TERRITORY AS FOOD PRICES REACH FOUR-YEAR HIGH // INSIGHT AND ANALYTICS
28 Why retailers need to transform colleague engagement // Chris TayloR, QUESTBACK
30 PSD2: Get ready for the Open Banking revolution // Neil Burton, Verifone Europe
07
WHY FOOD TRADE IS IN THE SPOTLIGHT // andrew opie , BRC
32 Unopposed Lease Renewals – A Quicker and More Cost Effective Approach? // lynsey newman, SA LAW LLP
09
TWO YEARS SINCE THE ‘DEVOLUTION REVOLUTION’, BUSINESS ENGAGEMENT REMAINS CRITICAL // Jim Hubbard, British retail consortium
34 Disruptive cyber attacks – on trend for A/W 2017 // James Hampshire, James Rashleigh, PWC
10 Preventing and dealing with retail crime adds cost and complexity // JAMES MARTIN, BRITISH RETAIL CONSORTIUM
36 A majority of consumers will pay more for packaging sustainability // Tom Hallam, BillerudKorsnäs 38 Reducing the Tremendous Costs and Burdens of Supplier Deduction Management // Joshua J Morrison, PRGX Global
BUSINESS
12 Influencing customer behaviour – a mobile answer // MICHAEL ROLPH, YOYO
14 Be Aware: Unconscious breaches of the National Living Wage Regulations Under Scrutiny // Matthew Lewis, Laura McLellan, squire patton boggs
40
The Grinch That Stole Christmas - Brexit // Mark Thornton, Maginus
16 IGD investigates the skills gap in the food and
42
Reducing the tremendous costs of seasonal chargebacks // Monica Eaton-Cardone, The Chargeback Company
grocery industry // Fiona Miller, IGD
18
We need to talk about product data // Jim Dickson, GS1 UK
44
The ever-changing retail landscape // diane wehrle, springboard
20
GDPR & E-Privacy: what do online retailers need to know? // Declan Goodwin, Capital Law
46 Physical stores are an engine of online growth // BEN dimson, british land
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48 Retail Services Directory
22
IOT TO THE RESCUE? // Malcolm Dowden, bond dickinson | Ted Claypoole, Womble CARLYLE
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4 | autumn 2017 |
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