Atos - Registration Document 2016

B Atos positioning and strategy B.1 Market trends

in the next section; Virtual Agent (AVA). Artificial intelligence is further developed driven contact center leveraged by cognitive analytics and to be able to interact with end-users through an Automated help desk: Today the key success factor to provide good • customer support is to have a good automated software revenue today): By next year it’s expected that 90% of organizations will support some style of BYOD (Bring Your workforce mobility (40%: of the total workplace market • Dell has a Mobile Workspace solution which enables users to work remotely and securely on enterprise mobile devices; the most through to 2020, with a annual growth rate of 4 to 6%. Main players are moving into this trend, as an example, Own Device). In fact, mobility and BYOD adoption is the segment, within workplace services that’s expected to grow

integrate voice, data, and video environments for collaboration and productivity with unified communications offerings that applications, security assessments and management. The market leaders provide solutions that help enterprises to unified communications and collaboration: large developments • will come through the implementation of cloud-based this trend. includes messaging, and collaboration services. Thanks to Unify Circuit offering, as depicted in section C, Atos is contributing to Atos believes that, due to consolidation in the market and a requirement for global scale and capabilities there are ever fewer transformation is conceived as a journey unique to each customer, with clear roadmaps and measurable business value. anyway-anytime access, personalized and omni-channel experience to their customers. More importantly, this workplace players in the IT service market able to respond to such demand. Vendors must be able to supply a cloud-based, mobile, simplified, service models could save a trillion dollars a year in maintenance and service costs. Cognitive systems are adapting and get new ways to make and save money and by 2022, IoT-enabled expected to be more than 26 billion connected objects by 2018, Atos also expects that these connected devices will create many ubiquitous based on “voice first” interactions. The number of IoT devices and smart machines are highly increasing. There is to those used in Apple’s AirPods, Google Home and Amazon’s Echo, which are making access to dialogue-based information distinguish between humans and machines in common sales and service dialogs, thanks to new audio-centric technologies, similar “smarter” over time, learning through interactions with data and humans, bringing natural language processing, probabilistic synthesis are rapidly reaching a point where it’s difficult to Developments in natural language recognition and voice one of the largest segments of the IT services market, where it can develop successfully across its various industries. from multiple sources in order to deliver almost instant answers. Overall Atos believes that the cognitive decision market will be reasoning, machine learning, and other technologies together to efficiently analyze massive amounts of contextual information learning and natural language processing. revealing insights from unstructured big data through machine

Development of Cognitive Analytics &Artificial Intelligence

B.1.5

cognitive analytics can bring when applied with big computing and large volumes of data. expanding to reach manufacturing, banking, and media industries who’ve understood the competitive advantage that 2022, with a CAGR of 63% from 2016. The use of AI is fact, the AI market is expected to be worth $US16 Billion by Effective cognitive decision and execution analytics are offering organizations a fast and cost efficient means to explore the value doubling every two years with the price continuing to decrease, Big Data is creating lakes that are fueling AI and data mining. In organizations are using this technology, and information to make better decisions. With computing and storage capabilities The world is moving fast thanks to the increasing adoption of analytics and artificial intelligence (AI). Enterprises and public business that will benefit the most will be marketing, of their data, allowing them to transform it into insights, predictions and successful business outcomes. Some of the eCommerce and product management. Rather than ignoring unwieldy, diverse data formats, organizations can now use Some of the leaders in automation solutions are capable of insights which amplify knowledge sharing, and provide fast access to the most relevant answers and insights, on demand. cognitive analytics to quickly access unstructured information: text documents, images, emails, social posts, etc... for useful

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