Atos - Registration Document 2016

C Sales and delivery

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Infrastructure &DataManagement

management options. platforms, SLAs (Service Level Agreements) and service customers an integrated user experience with a choice of and virtual private IaaS Cloud services offering enterprise comprehensive range of secure and resilient, managed, private Infrastructure & Data Management division provides a In support of the overall cloud end-to-end approach, Atos clouds including workflow approval, consolidated reporting and additional value add for enterprise customers on top of public leading public clouds into its hybrid cloud framework to deliver ServiceNow. The Atos Managed Public Cloud integrates market orchestration and IT Service Management Layer based on This is being achieved by our comprehensive business environments such as Amazon Web Services and Microsoft Azure. be enriched with third party public cloud infrastructure cloud solutions forming the foundation of a hybrid cloud that may Atos cloud services are deployed with private and virtual private enhanced governance functionality. Defined Datacenter offerings by its strong eco system of In 2016 Atos was further utilizing its strong position in Software distributed globally, handling more than 31 million tickets global delivery unit, complemented by local production centers production centers for service desk, operating as one virtual than 3.2 million end-user devices, from a combination of global experience in all industry sectors. Today, Atos manages more workplace and service desk services, based on extensive, proven Workplace Services from Atos provides modular and innovative headcount of more than 12,000 staff. services footprint. The global delivery organization has a total capability in 118 countries, giving Atos a true global workplace annually in 38 languages. This is combined with onsite support virtual desktops, and collaboration solutions to deliver a different Mobility Management, combined with application management, enterprise clients today. Key solutions such as Enterprise services that meet the changing end-user needs, within services. Through its Digital Workplace offering Atos can deliver have resulted in a significant interest in Digital Workplace The demands from end-users and drive for consumer simplicity alike, anytime anywhere access from any device. but with the functionality required by end-users and businesses way of working, with no more than just an Internet connection, total end-user experience including omni-channel support with device is reality. Atos strong focus on customer care and the user experience where working anytime, anywhere with any all” is no longer applicable, and the Atos approach results in a people expect from their workplace. For end-users, “one size fits Consumer experiences continue to fundamentally change what Workplace & Service Desk C.2.3

“purpose-fit” infrastructure environments. intelligent placement of applications and services on automated and programmable architecture which will allow strategic partners. Digital Private Cloud is based on unified, fully world. services Atos has built one of the largest Hybrid Clouds in the With these comprehensive set of Orchestrated Hybrid Cloud has gained recognition as a Leader from leading analyst firms delivering 20% to 30% price reduction to its customers. Atos year-on-year growth in cloud services for the last 3 years whilst America, Europe and Asia Pacific. It has delivered a 30% Australia now having five global delivery hubs across North Atos has extended the global reach of its Virtual Private Cloud to further adopting cloud in Big Data and IoT. capabilities to deliver the digital platform for enterprises whilst further leverage on software defined and hybrid services In 2017, Atos Infrastructure & Data Management will continue to most importantly the experiences of the users. Atos to focus on proactively improving the quality of service and Data analytics delivering end-to-end service intelligence, enables future, Atos is focused on delivering proactive support, with Big support experience in coming years. In line with its vision for the with new technology such as virtual assistants enhancing the on the user’s experience. Innovation is reshaping user support self-help, chat, and self-healing solutions, having a direct impact unified communications. in green Data Centers and changing travel behaviours through efficient devices, combined with the use of cloud services hosted through initiatives such as replacing desktops with more power helping clients achieve a reduced workplace carbon footprint, increased automation being a key focus. All this is coupled with by Atos with continued optimization and enhancement with user centric, creative enterprise environment will be supported Enabling clients to redefine their future digital workplace within a digital collaboration solutions. closing the gap between physical working environments and reducing costs and increasing agility and mobility of end users, cloud services to enrich the workplace for end-users, while with Office 365, ServiceNow and others, combined with private integrates SaaS based workplace offerings, including Microsoft hybrid delivery models for workplace services as services. Atos transformation program today with clients actively moving to The Digital Workplace is evident in every major workplace

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Atos | Registration Document 2016

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