Atos - Registration Document 2016

C Sales and delivery

C.2

Infrastructure &DataManagement

UC applications to the services that implement and manage communications solutions, from fully integrated software-based Atos is the only provider with a full complement of unified service partners) in the Customer’s data center, hybrid, or from them, and the capacity to deliver it globally (more than 400

market supporting more than 600.000 installed solutions. the cloud. As such, Atos is a leading player in virtually every that empowers teams to deliver better results. standard for a rich communications and collaboration experience professionals manage over 40 million installed lines and set the Together, the Group’s global team of UCC experts and service

Technology Transformation Services

C.2.6

approach and best practices leverage proven blueprints that and data analytics for an enhanced customer experience. Atos platforms, and IT service delivery using service orchestration innovating with new solutions workplace, data center, application through digital transformation. It eliminates the complexity of portfolio helps its customers to embrace business reinvention Atos comprehensive Technology Transformation Services tomorrow’s computing needs. foundation for their cloud environment, and transform for workplace of the future, innovate the way they work, build the are customizable and flexible to help customers to create their a focus on industry specific business requirements. TTS solutions deliver expected outcomes and create business and IT value with

business growth – together in harmony. experience, how to reduce the cost to serve and to support pin-point insights; showing how to improve overall customer Then Atos teams analyze and visualize the journeys to define experience, connecting and formulating events into journeys. data analytics, Atos can map the customer’s end-to-end update of customer experience across all channels. By applying updated as frequently as is desirable, maintaining a constant services via enterprise channels. This is done automatically and events every time customers interact to consume products and Leveraging ClickFox technology, Atos collects and aggregates 600 transformation projects per year and gained scale with over Atos demonstrates its depth of expertise every day with over engineers worldwide. 1,900 dedicated business technology consultants, architects, and

C

BPO: Business Process Outsourcing

C.2.7

associated with BPO. its domain expertise in addition to the traditional benefits and industry expertise. This enables the Group to add value via technology, transformation and employees with specific technical manages the full end-to-end service, deploying digital Financial Services and Health, is that in these sectors Atos of the key differentiators, particularly in Public Services, through a dedicated BPO team in its Global Delivery Centre. One 2,500 staff, with a sizeable proportion of offshore utilization chosen markets. The combined direct headcount represents circa Atos has one of the leading BPO businesses in the UK in its’ in industry leading customer contact centers, case and document Atos continued to capture business thanks to continued success

management and print operations, as well as the bookings and operations to existing and prospective clients. offer radically improved services and efficiencies via scalable marketplace. These capabilities ensure that the Group is able to account relationship management systems that are unique in the such as Thoughtonomy and UiPath. strategic partnerships with RPA technology and service providers of this development by leveraging its new RPA capabilities and old-style BPO labor arbitrage. Atos intends to be at the forefront operational cost savings in comparison to the cost benefits of an Process Automation (RPA) is vital to apply as it will outmatch the However, Atos also foresees that the integration of Robotic

Atos | Registration Document 2016

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