Atos - Registration Document 2016

D Corporate Responsibility D.3

Generating value for clients through innovative and sustainable solutions

& SOLUTIONS OVERALL CUSTOMER SATISFACTION FOR BUSINESS PLATFORM

NET PROMOTER SCORE FOR BUSINESS PLATFORM& SOLUTIONS

65%

8.7

8.4 8.5

Target H2 -16

53% 53%

8.3 8.3

Target 2016

8.1

47%

7.9

43%

27%

16%

H1 2014 2014

H1 2015

H1 2016

H2 2016

H1 2014 2014

H1 2015

H1 2016

H2 2016

2013

2015

2013

2015

Overall past 3 years results confirmed this customer experience business. improvement process to be a key contributor to Atos sustainable

at building these loyalty drivers in the Group account service behaviors, value delivered” and so going one step further second step: “Driving loyalty, thanks to satisfactions, trust, this process, and continued to build the core components of the management. Along 2016 Atos integrated newly acquired businesses as part of

Building client trust D.3.1.2

(Security), and most of its services activities for ISO 20000; activities and locations worldwide for ISO 9001 and 27001 Atos ISO multi sites certification covering 95%+ of Atos • process controls points are systematically implemented. Atos Controls continual assessment program to secure that •

geographies. secure the deployment of standardized processes across all across the world is the goal of Atos division. Worldwide divisions organization working on the projects, services or solutions To deliver to its clients the same experience, whatever the is assessed through: Such commitment at the heart of clients trust in Atos capabilities

Trusted partner for your Digital Journey

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